Spécialiste du Support Client Bilingue

4 weeks ago

Davao City, Davao, Philippines TalentPop App Full time
Spécialiste du Support Client Bilingue (Français + Anglais)

Si vous êtes un véritable résolveur de problèmes, que vous aimez aider les gens et que vous êtes bilingue en français et en anglais, nous voulons vous avoir dans notre équipe. Rejoignez TalentPop en tant que Spécialiste du Support Client Bilingue (Français + Anglais) et devenez l'interlocuteur fiable et chaleureux sur lequel nos clients et leurs consommateurs peuvent compter. Dans ce rôle, vous ne ferez pas que répondre aux questions — vous construirez des relations et aurez un impact concret. Vous serez le premier point de contact pour nos clients, en leur offrant un support de qualité par appels, chats et e-mails. Votre capacité à communiquer clairement et calmement dans deux langues sera essentielle pour résoudre leurs problèmes et leur offrir une expérience positive.

Responsabilités
  • Champion·ne du Client : Offrir un support exceptionnel et garantir que chaque interaction soit une expérience positive.
  • Résolution avec Confiance : Identifier et résoudre rapidement les problèmes en apportant des solutions efficaces.
  • Créer des Liens : Utiliser vos excellentes compétences en communication pour établir des relations solides et durables.
  • Collaborer et Améliorer : Travailler étroitement avec l'équipe afin de partager vos idées et contribuer à améliorer continuellement notre service.
Profil recherché
  • Expérience : Minimum d'un an d'expérience en support client bilingue à distance ou dans un rôle similaire.
  • Communication : Excellentes compétences écrites et orales en français et en anglais.
  • Aisance technologique : Connaissance des plateformes de support client comme Gorgias, Zendesk ou Shopify (un atout).
  • Résolveur·se de problèmes : Capacité à rester calme et concentré·e, même en situation de pression.
  • Connaissance e-commerce : Une expérience avec l'e-commerce et les systèmes CRM est un plus.
Exigences techniques
  • Matériel : Un ordinateur personnel ou portable avec processeur minimum i5 (ou équivalent).
  • Internet : Une connexion stable avec au moins 15 Mbps en débit descendant et ascendant.
Avantages
  • Télétravail : Poste 100 % à distance et permanent.
  • Rémunération compétitive : Salaire attractif avec augmentations annuelles.
  • Congés payés : Bénéficiez de jours de repos rémunérés pour vous ressourcer.
  • Primes : Des bonus de performance récompensent vos efforts.
  • Santé : Une allocation santé pour soutenir votre bien-être.

Prêt·e à avoir un impact au sein d'une équipe qui vous valorise ? Postulez dès aujourd'hui et grandissez avec TalentPop.


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