Customer Service Representative

1 day ago

Cebu City, Central Visayas, Philippines group Full time
Overview

Are you someone who thrives in a fast-paced, customer-focused environment? Do you enjoy solving problems and making a real difference? is looking for motivated and customer-focused individuals to join our team

Responsibilities
  • Handle inbound and outbound customer interactions via calls, chats, and emails
  • Respond to billing, domain, email, hosting, and website-related queries with professionalism, empathy, and efficiency
  • Troubleshoot technical issues and provide effective, timely solutions
  • Manage escalations by coordinating with SMEs, Team Leads, and other departments, ensuring prompt follow-ups
  • Collect and relay customer feedback on products, services, and support experience
  • Attend and participate in trainings, e-learning, and team sessions; assist in coaching if assigned
  • Maintain high customer satisfaction (NPS), chat efficiency, and contact resolution rates
  • Collaborate with internal teams and stay updated on company policies, products, and services
  • Recommend and upsell relevant products and services when appropriate
Your qualifications
  • High school diploma or equivalent education
  • Strong English communication skills (written and spoken)
  • Basic computer literacy and familiarity with internet-related tools
  • A team-oriented mindset and a pro-active attitude
  • You're efficient and can quickly adapt to new situations
  • A natural problem-solver with empathy and professionalism
Nice to have
  • Experience in customer service
  • Proficiency in an additional language (especially Dutch)
What we offer
  • The chance to work with a leading name in web hosting and digital solutions.
  • A vibrant, collaborative team where your ideas and contributions matter.
  • Competitive salary with attractive performance-based bonuses.
  • Health Insurance
  • A free website with a domain and hosting, where you can choose your domain name

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