Customer Supply Chain Manager

3 weeks ago


Cabuyao, Calabarzon, Philippines Nexperia Full time
About Nexperia

Nexperia is a world-class company in semiconductor development and in-house production, with a global network of over 13,000 employees. We are driven by passion, commitment, and a focus on success, supporting an energetic and dynamic work environment.

About the role
  • The Customer Supply Team Manager is responsible for delivering excellent service performance, fostering customer loyalty, and maximizing sales for a specific customer segment. This involves leading a team of Customer Supply Representatives, driving service improvement initiatives, and enhancing team performance.
What you will need
  • Manage team responsibilities and develop team members to achieve best-in-class performance.
  • Collaborate with account teams and CSR's for business reviews and customer feedback.
  • Identify and implement customer service requirements, including logistics and e-Business tools.
  • Apply Lean methods for process improvements and service enhancement.
  • Plan and review team performance, KPI analysis, and process improvement projects.
  • Support initiatives to optimize revenue and team performance.
Qualifications
  • Bachelor's degree in Business or related field.
  • At least 2 years of experience in Logistics, Customer Service, or Supply Chain, with leadership experience preferred.
  • Proficiency in reporting, analytics, and SAP; Lean/Six Sigma knowledge is a plus.
  • Strong customer focus, team management, and communication skills.
  • English proficiency required; Mandarin/Chinese is an advantage.
Why work for us
  • Competitive salary and benefits.
  • Opportunities for growth and professional development.
  • Commitment to safety and employee well-being.
  • Innovative and dynamic work environment.
Additional Information

Our recruitment process is inclusive, and we value diversity. We support employee resource groups and aim to increase women in management to 30% by 2030. Talent acquisition through Nexperia vacancies is not encouraged outside official channels.

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