Care/Provider Navigator

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we're building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company

The Company is the leading comprehensive radiology network in US, revolutionizing access to affordable and high-quality medical imaging. By streamlining operations and reducing costs by up to 80%, the Company empowers healthcare providers with seamless radiology solutions that drive efficiency and improve patient care.

Role Overview

As a Care/Provider Navigator, you'll play a crucial role in expanding the company's presence in the healthcare industry. This role focuses on guiding and supporting providers, ensuring seamless onboarding, engagement, and collaboration for improved patient outcomes.

Key Responsibilities

• Care Coordination (80%)
  • Serve as the first point of contact, ensuring a professional and welcoming patient experience.
  • Collect, verify, and update patient information accurately while ensuring confidentiality.
  • Schedule appointments efficiently and conduct initial screenings to direct patients appropriately.
  • Manage patient records in EMR systems, ensuring compliance with HIPAA regulations.
  • Respond to patient inquiries via phone, email, and chat with empathy and clarity.
  • Provide pre-appointment instructions and ensure patients understand documentation and insurance requirements.
  • Coordinate with providers, insurance teams, and staff to ensure smooth patient flow.
• Provider Partnership (20%)
  • Conduct provider outreach and present the company's value proposition to acquire provider partnerships
  • High outbound call volume handling
  • Maintain accurate outreach records in HubSpot CRM
  • Track and report KPIs (calls, emails, meetings, conversion rates)
  • Share insights on prospect feedback and market trends to improve strategies

Week 1 – Immediate Tasks & Onboarding

• Complete the Company's product & industry training
• Gain proficiency in HubSpot CRM & outreach tools
• Develop a target account list and begin initial outreach
• Shadow sales calls to understand prospect pain points
• Conduct mock prospecting sessions for script refinement

Must-Haves

• Proven experience in Care Coordination, especially in physical healthcare
• 1+ years of outbound sales experience (healthcare preferred)
• Strong cold-calling & email outreach skills
• Proficiency with HubSpot, LinkedIn Sales Navigator, and CRM tools
• Excellent verbal and written communication skills
• Ability to thrive in a fast-paced, metrics-driven environment

Nice-to-Haves

• Background in medical imaging, healthcare sales, or radiology solutions
• Background in care coordination
• Experience working with hospital decision-makers

Compensation Package

• Competitive Salary: To be discussed during the interview
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process

1. Application
2. Screening
3. Top-grading Interview
4. Skills Assessment
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we'd love to hear from you. Apply now to take the next step in your journey with Pearl

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