Service Desk Analyst

3 weeks ago

Taguig, National Capital Region, Philippines Eastvantage Full time
Overview

Job Role: Duties & Responsibilities:

Responsibilities
  • Provide first and second level support for IT incidents and requests, ensuring timely and accurate resolution.
  • Monitor and troubleshoot IT systems and platforms, such as Datto RMM, Addigy, Microsoft 365, Google Workspace, Spanning, Datto Endpoint Backup, Windows and MacOS.
  • Perform regular backups, updates, and maintenance of IT systems and platforms.
  • Escalate complex or unresolved issues to third level support or vendors as needed.
  • Create and maintain IT documentation, such as procedures, manuals, reports, and tickets.
  • Train and mentor junior staff on IT systems and platforms, best practices, and customer service skills.
  • Ensure compliance with IT policies, standards, and security measures.
  • Collaborate with other IT staff and stakeholders to improve IT service delivery and customer satisfaction.
Qualifications
  • Bachelor's degree in computer science, Information Technology, or related field, or equivalent work experience.
  • At least 3-5 years of experience in IT service desk or technical support roles.
  • Advanced knowledge and skills in IT systems and platforms, such as Datto RMM, Addigy, Microsoft 365, Google Workspace, Spanning, Datto Endpoint Backup, Windows and MacOS.
  • Excellent communication, problem-solving, and customer service skills.
  • Ability to work independently and as part of a team.
  • Ability to prioritize and manage multiple tasks and deadlines.
  • Certifications in IT systems and platforms, such as Datto RMM, Addigy, Microsoft 365, Google Workspace, Spanning, Datto Endpoint Backup, Windows and Mac OS, are preferred.

#J-18808-Ljbffr

  • Service Desk Analyst

    3 days ago

    Taguig, National Capital Region, Philippines ECI Full time ₱900,000 - ₱1,200,000 per year

    ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

  • Service Desk Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines ECI Full time

    ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

  • We're Hiring: L1 Service Desk Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines E-team Workforce Private Corporation Full time

    OverviewWe're Hiring: L1 Service Desk Analyst (Urgent Requirement)Are you tech-savvy, eager to learn, and have excellent English communication skills? This could be the breakthrough opportunity you've been waiting forWork Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig City (just a few blocks away from Venice Grand Canal Mall)Work...

  • Service Desk Analyst

    4 weeks ago

    Taguig, National Capital Region, Philippines Metacom Careers Full time

    QualificationsAt least 18 months BPO experience with 12 months of experience in a Service Desk, IT helpdesk or Technical Support role (under BPO or IT Shared Services)Strong problem-solving and analytical skills to quickly identify and resolve issuesExcellent communication and customer service skills to effectively interact with end-usersWorking knowledge of...

  • IT Service Desk

    3 days ago

    Taguig, National Capital Region, Philippines EIL Global Full time ₱250,000 - ₱500,000 per year

    Greetings from EIL Global,We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for partners/engineers for...

  • Service Desk Analyst L1

    3 weeks ago

    Taguig, National Capital Region, Philippines HCLTech Full time

    OverviewThe Service Desk Agent L1 is the first point of contact for customers and employees seeking technical assistance. This role involves providing support for IT-related issues, troubleshooting problems, and ensuring that all service requests are resolved efficiently and effectively. The Service Desk Agent will work closely with other IT teams to...

  • Japanese IT Service Desk Associate

    1 week ago

    Taguig, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time ₱144,000 - ₱180,000 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...

  • Service Desk Team Lead

    6 days ago

    Taguig, National Capital Region, Philippines HCLTech Full time ₱900,000 - ₱1,200,000 per year

    Work Set-Up:100% onsite in McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting ScheduleAbout This Role:As a Service Desk Team Leader, you manage a team of Service Desk Analysts, and you are responsible for overseeing the day-to-day effectiveness of service provision and ensuring that targets are met. Your also supervises the activities of...

  • IT Service Desk

    6 days ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱360,000 - ₱480,000 per year

    We are looking for a skilled individual to join our team. This role will require close collaboration with both clients and team members to resolve various support tickets, with a focus on providing troubleshooting services to customers and international end-users.Key Responsibilities:Troubleshoot and resolve issues related to desktop operating systems,...

  • L1 Service Desk Analyst

    1 week ago

    Taguig, National Capital Region, Philippines Canon Business Service Centre (PHL) Full time ₱900,000 - ₱1,200,000 per year

    About UsAs a market leader in Business Process Optimization and IT services for over 20 years, Canon Business Services Centre Philippines helps organizations optimize, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet...