Technical Deployment Engineer

4 weeks ago

Manila, National Capital Region, Philippines Staff4Me Full time

Primary Role:

Ensure the delivery of support services to our newly onboarded customers, focusing on network installation. Responsible for completing assigned tasks to meet project goals.

Scope of Work:

  • Collaborate with Installers and Project Managers on the network implementation of new installations or deployments.
  • Address concerns of newly onboarded properties during installation.
  • Perform Post Install Checks (PIC) and follow up with installers on any missing or failed items.
  • Monitor and ensure the completion of PICs. Identify any training or installation processes that need to be covered or changes that need to be made.
  • Ensure all tools are available and accessible for property staff.
  • Work with Field Technicians to troubleshoot installation-related issues.
  • Coordinate and schedule training with property staff for Site Dashboard and Conference Tool (if applicable) and provide Splash Page orientation.
  • Ensure all devices are set up and monitored in the NMS.

Qualifications and Requirements

Key qualifications:

  • 2 years of hands-on experience with Networking
  • Should have experience in switching
  • Proficiency in configuring Layer 2 devices (e.g., VLANs, WLANs)
  • Ability to subnet in Layer3

Additional Skills:

  • Experience with satellite television (preferred but not required)
  • CCNA certification (preferred)

Certifications:

  • Meraki ECMS Certification (mandatory upon hiring, so far free)

Customer Service Experience:

  • Experience in BPO with inbound and outbound calls

Others:

  • High school diploma or equivalent; additional education in a relevant field is a plus.
  • Proven experience in a NOC or technical support role, preferably in managed Wi-Fi or satellite television.
  • Strong understanding of networking principles, protocols, and satellite communication systems.
  • Network+ (Net+) certification is a plus.
  • Exceptional problem-solving and analytical skills.
  • Ability to thrive in a fast-paced and dynamic work environment.
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