Senior Reliability Engineer

The Container Platforms team, which encompasses the following functions, is a pivotal part of delivering on the Technology strategy for the Bank, which comprises:

• Openshift Container Platforms
• There is a requirement for a Container Reliability Engineer within Container Platforms, who will be a key member of the team responsible for building and supporting innovative container hosting platforms for Standard Chartered Bank. The team has members in Kuala Lumpur, Singapore, and Bangalore and offers services based on Red Hat OpenShift Container Platform (OCP), AWS Elastic Kubernetes Service (EKS), Azure Kubernetes Service (AKS), and podman container runtime.

RESPONSIBILITIES

• Contribute to the design, development, delivery, and support of container hosting platforms using OCP, EKS, AKS, and podman.
• Assist internal customers with re-architecting and migrating their applications for a container and micro-services platform.
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews.
• Own and deliver features and stories in the Container Platforms sprints, peer programming, and peer-reviewing with other team members.
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
• Be a member of the support and on-call rota for the Container Platforms team, responding to platform or customer issues and driving them through to successful resolution.
• Partner with customer support engineers to help (and mentor) them while they triage and diagnose technical support requests.
• Help ensure that the Container Platforms team is aware of any security defects or vulnerabilities in their service offerings and help drive patches or configuration changes to protect the service offerings and the applications that run on them.
• Continually self-educate on changes and improvements in the container orchestration and container hosting world, to be able to continually self-criticise and improve the Container Platforms team's technical and service offerings.
• Responsible for having awareness and understanding of the Group's business strategy and model appropriate to the role.

Business

• Responsible for having awareness and understanding of the wider business, economic, and market environment in which the Group operates.

Processes

• Responsible for executing and supervising the Containers SRE process.
• Identify, assess, monitor, control, and mitigate risks of the OpenShift/Kubernetes Containers, as well as understand the main risks facing the team and promote risk awareness.
• Adhere to common practices to mitigate risk in their respective domain.

Governance

• Ensure all artefacts and assurance deliverables are as per the required standards and policies (e.g., Standard Chartered Bank Governance Standards, Enterprise System/software Delivery Lifecycle, etc.).
• Understand and comply with, in letter and spirit, all applicable laws, and regulations, including those governing anti-money laundering, terrorist financing, and sanctions; the Group's policies and procedures; and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk and compliance matters.
• Embed the Group's values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes, and regulations among employees form part of the culture.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines, and the Group Code of Conduct.
• Lead the Containers SRE team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct, and compliance matters.
• Perform other responsibilities assigned under Group, Country, Business, or Functional policies and procedures.

Key Stakeholders

• Application team, CIO, Engineering team, Product owner, Risk team, ITSM team.

Other Responsibilities

• Continuously provide feedback to improve our strategy, people, and processes.
• Communicate effectively to both internal team members and customers.

Qualification

• 5+ Years of experience in Information Technology.
• Must have hands-on experience in production support using one or more containers orchestration platform such as Kubernetes, Openshift, or Docker.
• Certified Kubernetes Administrator (CKA) qualification would be advantageous.
• Red Hat Certified Specialist in OpenShift Administration would be advantageous.
• Amazon Web Services and Azure certifications would be advantageous.
• Licences and Certifications/Accreditations – ITIL v3 Foundation or similar certifications or training would be advantageous.
• Academic or Professional Education/Qualifications: IT related tertiary qualification or equivalent experience.

Role Specific Technical Competencies

• OpenShift Container Platforms.
• SRE.
• Problem Solving.

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum), and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders, and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
• Being part of an inclusive and values-driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies - everyone feels respected and can realise their full potential.