Senior Site Reliability Engineer

2 weeks ago

Makati City, National Capital Region, Philippines Itiviti AB Full time

Role Overview

We are seeking a dynamic Senior Site Reliability Engineer (SRE) to lead the design, implementation, and operational support of our hybrid environments, spanning on-premises, private cloud, and public cloud platforms. This role will be pivotal in setting the foundation and strategy for our SRE practices while driving their implementation across the organization. The ideal candidate will combine technical expertise with leadership skills to guide our team on the SRE journey and ensure our environments are scalable, reliable, and secure.

Responsibilities

  • SRE Best Practices Implementation: Lead the rollout of SRE best practices, including error budgeting, service level objectives (SLOs), service level indicators (SLIs), and monitoring and alerting systems.
  • Automation and Efficiency: Develop and implement automation tools and processes to improve the reliability, scalability, and efficiency of our systems and services.
  • Incident Management: Respond to system outages and emergencies, participate in incident calls, and provide root cause analysis to prevent future occurrences.
  • Capacity Planning and System Design: Ensure infrastructure can handle increasing traffic and workloads through proactive capacity planning and system design.
  • Collaboration: Work with cross-functional teams, including application development, architecture, DevOps, quality engineering, and vendor teams, to align on solutions and operational standards.
  • Observability and Monitoring: Implement and optimize observability tools, such as Datadog, Splunk, and CloudWatch, to provide actionable insights into system performance and health.
  • Technical Leadership: Lead technical design sessions, set expectations for onshore and offshore SRE team members, and mentor junior associates.
  • Operational Governance: Manage vulnerabilities, end-of-life issues, and non-functional requirements (NFRs) within products and platforms.
  • Strategic Contributions: Define technical standards for infrastructure, automation, operational processes, and tooling to align with the organization's long-term vision.

Your profile

  • Technical Expertise:
    • Advanced knowledge of cloud platforms (AWS, Azure, private cloud) and on-premises environments.
    • Hands-on experience with automation tools like Terraform, Ansible, Chef, Puppet, and Jenkins.
    • Proficiency in scripting languages such as Python, Shell, and PowerShell.
    • Experience with containerization technologies (Docker, Kubernetes) and middleware (databases, web servers, MQ, Kafka).
    • Strong background in Linux and/or Windows systems administration and networking fundamentals.
  • SRE Practices:
    • Demonstrated experience implementing SLOs, SLIs, and observability tools.
    • Knowledge of error budgeting and incident management processes.
    • Proven ability to troubleshoot complex technical issues and perform root cause analysis.
  • Soft Skills:
    • Ability to work independently and proactively.
    • Capable of engaging with global teams across different time zones.
    • Strong leadership skills to empower and inspire others.
    • Excellent written and verbal communication skills.
    • Collaborative mindset with the ability to mentor and inspire team members.
    • Ability to prioritize and adapt in a fast-paced environment

Preferred Qualifications:

  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
  • 7 to 10 + years of experience in site reliability engineering or related roles.
  • Familiarity with microservices architecture and modern design patterns.
  • Practical experience with tools like Datadog, CloudWatch, CloudTrail, and Splunk.
  • Proven track record in leading teams and driving organizational change related to SRE
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