
Customer Care Representative
4 weeks ago
Select how often (in days) to receive an alert:
Title: Customer Care Representative - Local Financial AccountLocation:
Mandaluyong City (ABK0), PH
Date: May 15, 2025
Description:
Position Title:Customer Service Representative
Work Base: SMPC, Mandaluyong
Qualifications: Graduate of 4-year course or completed at least 2 years in College; preferably with Financial background or at least owns a credit card; good communication skills
Project Details:
- Serve as a single point of contact for selected banking products and services.
- Optimize manpower and resources to deliver efficient customer support.
- Maintain standardized service levels to enhance customer satisfaction.
Training Completion Period:
- Upon hiring, complete an Orientation and Training Program to gain essential skills and knowledge.
Tasks, Duties & Responsibilities:
- Credit Card Processing: Address inquiries about product features, applications, transactions, fees, loyalty points, promos, and merchant-related concerns.
- Deposit and Loan Products: Resolve simple inquiries on product features, interest rates, and FX rates; refer complex issues to appropriate bank units and follow up with clients.
- Cash Management and Alternative Delivery Channels: Answer FAQs, provide User IDs, reset accounts, follow up on requests, handle corporate and Retail Internet Banking (RIB) services, and resolve technical or financial complaints.
- E-Banking Services: Tag lost/captured cards, support ATM and debit-related issues, handle bills payment errors, interbank transfers, unauthorized withdrawals, and provide information on ATM/branch locations, service charges, and account access.
Key Skills:
- Excellent communication and problem-solving skills.
- Strong customer service orientation and attention to detail.
- Proficiency in using call center software and basic office tools (e.g., MS Office).
- Ability to handle multiple tasks and meet deadlines.
Job Segment: Call Center Representative, Customer Service Representative, Sales Rep, Call Center, Customer Service, Sales
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