IT Field Support Engineer

7 days ago


Manila, National Capital Region, Philippines The Moment Group Full time

IT Field Engineer

Job Summary

The IT Field Engineer provides on-site technical support, ensuring the smooth operation, maintenance, and troubleshooting of IT systems and infrastructure. This role involves hardware and software installation, system upgrades, and technical training while ensuring compliance with safety and operational standards.

Duties and Responsibilities

  • Provide hands-on technical support and troubleshooting for IT systems and equipment at client locations.
  • Install, configure, and maintain IT hardware, software, and network systems.
  • Perform system updates and ensure compatibility with existing infrastructure.
  • Maintain accurate records of processes, configurations, and project progress.
  • Provide technical training and guidance to clients and internal teams.
  • Identify, diagnose, and resolve technical issues to minimize downtime.
  • Collaborate with project managers, engineers, and technicians to ensure project success.
  • Adhere to all regulatory and safety protocols in the field.

Education Requirements

  • Bachelor's Degree in:
    • Electrical Engineering
    • Mechanical Engineering
    • Computer Engineering
    • Computer Science
    • Information Technology

Work Experience Requirements

  • Strong knowledge of IT systems, hardware, and software.
  • Excellent troubleshooting skills to resolve issues efficiently.
  • Effective communication skills for client and team interactions.
  • High attention to detail in installation and maintenance tasks.
  • Ability to work independently and adapt to various environments.

Other Requirements

Experience:

  • 1-3+ years in onsite break-fix hardware maintenance, IT server, storage, and networking OS support.
  • 1-3+ years in networking server and storage hardware/software support.
  • Exposure to Linux, Mac, and Windows troubleshooting and patching.

Work Conditions:

  • Willing to travel.
  • Open to extended hours and shifting schedules.
  • Must be able to drive 2 to 4-wheel vehicles.
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