Field Services Engineer

3 days ago

Manila, National Capital Region, Philippines Sungrow Power Supply Co., Ltd. Full time

The Service Engineer is responsible for providing high quality customer support through on-site services as well as leading product commissioning, maintenance, repairing and training. He/she will be supporting customers through the service team and directly on the hotline or email. This is a permanent full-time role with frequent inter-state and occasional overseas travel.

Key responsibilities:

  • Service management, process optimization, service offers and proposals
  • Conduct service sales work to meet the yearly target (Optional)
  • Oversee the field service operation from pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs.
  • Ensuring that the on-site services comply with the local work health and safety requirements
  • Planning and coordinating tasks as well as liaising with other divisions of the business to complete jobs in a timely manner
  • Keep a good record of the service cases, spare parts & unit inventory, consumption records and service revenue & expenses
  • Organize, participate and accompany customers on long-term cooperation greeting and social activities.
  • Communicate with the management, sales team, local service partners and customers to support the business development.

Education & Experience:

  • Bachelor's degree or above in Electrical Engineering or other Engineering related course
  • Minimum 2 years' experience in service in renewable energy industry or power electronics industry
  • Hands-on Solar PV experience for 2 years min. (project installation and maintenance)

Skills:

  • High level of commitment and responsiveness
  • Demonstrated leadership and teamwork skills
  • Strong technical understanding on energy storage system and PV Inverter
  • Project management skills in an international environment with stakeholders across the globe
  • Excellent written, verbal communication skills and negotiation skills
  • Excellent communication skills in English. Chinese language is a plus
  • Proficiency with computer programs/software (Microsoft Office)
  • Knowledge in Scada is an advantage
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Services for Renewable Energy

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