IT EBA Business System Analyst

3 weeks ago

Cebu City, Central Visayas, Philippines Lexmark Full time
Overview

IT EBA Business System Analyst (Services) at Lexmark. Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. This role supports connecting data, devices, and people to enable smarter, faster business solutions on a global stage, with a robust benefits package designed to support growth and well-being.

Join to apply for the IT EBA Business System Analyst (Services) role at Lexmark.

Job Summary

Responsible for analysis and evaluation of user business problems and development of system recommendations to meet requirements. Assignments typically include problem definition, evaluation of requirements, and implementation of systems to meet business and user requirements. Drive system and application enhancements for business improvements. Delivery of projects and continuous improvement initiatives.

Responsibilities
  • Understand business requirements.
  • Obtain understanding of business system functionalities to support business requirements and continuous improvement initiatives.
  • Propose and review solution design with business for sign-off.
  • Perform knowledge transfer to IT AMS.
  • Provide training to business key-users/super-users.
  • Configuration of system solution.
  • Create functional specifications.
  • Development and execution of test plans for unit, functional and regression testing.
  • Level 3 production support of critical incidents, when required.
  • Knowledge and proficiency in MS Dynamics 365, Partner and Customer Portal, MPS.
  • Appropriate level of Global Services processes and business knowledge to effectively understand and support processes.
  • Ability to communicate technical information to non-technical audience.
  • Good analytical (root cause analysis) and problem-solving skills.
  • Personal credibility and ability to work in a cross-functional team with diverse backgrounds.
  • Ability to effectively multi-task and prioritize items to complete tasks efficiently and within timelines.
  • Effective training and work session facilitation capabilities.
  • Effective English language skills, verbal and written communications.
  • Uses appropriate confidentiality and disseminates information appropriately.
Qualifications
  • Must be a college graduate, preferably IT, Business Administration or related areas.
  • Should have at least 3 years' experience in systems support role.
How to Apply

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