EBA Front Office IT Quality Manager

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

JOB SUMMARY:

Responsible for analysis and evaluation of user business problems and development of system recommendations to meet requirements. Assignments typically include problem definition, evaluation of requirements, and implementation of systems to meet business and user requirements.

KEY ROLES AND RESPONSIBILITIES:

• EBA Front Office IT Quality Manager who is passionate about seeing the customer succeed and ensuring best-in-class product quality. The person will be responsible for End-to-End ownership of testing of the product and be the custodian of product quality.
• Develops, Implements, and Manages process to ensure that products meet required specifications for quality, function, and reliability prior to delivery.
• Facilitates and manages delivery of project commitments by working proactively with Development, Automation & Performance Leads & Architects to drive continuous Delivery & Management of the D365 implementation.
• Foster a culture of creativity, collaboration, speed, innovation, and customer focus and a fun work environment while continuously elevating the quality and caliber of the team.

MUST HAVE QUALIFICATIONS:

• Bachelor's degree in information systems, computer sciences, engineering, or science. 5+ years of experience in Development and Test Management.
• Strong knowledge of QA methodology and tools, with demonstrated QA experience in a QA manager or QA lead role.
• Must have experience leading and managing in all QA activities: Functional/Regression testing, test automation, performance testing etc.
• Strong understanding of Software Development Lifecycle and experience in an Agile environment leveraging the SCRUM methodology (SAFe preferred).
• Excellent communication skills and experience working closely with development and business teams to understand business requirements and work on testing strategies, communicate impacts, own release sign offs.
• Experience in working with globally dispersed teams.
• Strong organizational skills with demonstrated ability to track multiple test executions simultaneously and synthesize results. Communicate project team risks with mitigations along with timely follow- ups.
• Creativity and initiative to improve product test coverage and effectiveness for the entire team.

GOOD TO HAVE QUALIFICATIONS:

• Experience with working in SaaS based applications and overall knowledge of cloud computing (preferably MS Azure).
• Experience in software development in any programming language, preferably with C# .Net (alternatively JAVA) and efficient in debugging issues on IDEs like Eclipse/Visual Studio to be able to lead and mentor the dev team.
• Well versed with QA Automation framework development and/or maintenance. Experienced in test automation of Web, Mobile, API and Desktop applications along with frameworks like Behavior Driven Development on Selenium-Cucumber.
• Sound knowledge on build tools like Maven/ANT and Jenkins or DevOps for building CI/CD pipeline including test automation scripts.
• Experience in writing automated test scripts using Selenium, API Automation, JMeter or other open-source automation tools.
• Client facing experience is an advantage.
• Influence team members with innovative changes and improvements by challenging the status quo and demonstrating risk taking.