Business Analyst

3 weeks ago

Cebu City, Central Visayas, Philippines Qualfon Full time
Overview

Job Title: Business Analyst

Location: Cebu (100% onsite)

Job Type: Full-time

Job Summary: The Business Analyst to support business process analysis and improvement through data-driven insights. This role involves working closely with process owners, stakeholders, and delivery teams to identify optimization opportunities and ensure business needs are effectively translated into actionable solutions.

Key Responsibilities
  • Data Analysis & Process Improvement
    • Analyze and assist process owners to identify areas for continuous improvement.
    • Act as a liaison between stakeholders and the delivery team to elicit, analyze, document, communicate, and validate business requirements.
    • Focus on the analysis of business processes, policies, information systems, and integration.
    • Translate stakeholder needs into understandable business requirements and validate that final solutions meet business objectives.
    • Communicate business needs effectively to delivery and support teams.
  • Operational Information Management
    • Manage operational data across business areas to enhance efficiency.
    • Work with business teams, leveraging technology to optimize workflows.
    • Assist process owners in finding the best ways to improve current processes and solve problems.
    • Conduct meetings, collect data, and analyze process owners' information to document, study, and refine business operations.
    • Provide education and training to standardize terminology across departments and geographies.
  • Process Workshops Facilitation
    • Lead process redesign workshops to enhance operational effectiveness.
    • Guide stakeholders through process mapping and business process reengineering, ensuring objective analysis and documentation.
    • Provide training on relevant tools and methodologies for process improvement.
    • Assist in documenting new policies & procedures derived from refined processes.
    • Support the presentation of newly improved processes to stakeholders for feedback and discussion.
  • System Workflow Optimization
    • Identify and recommend best practices for application usage and system integration.
    • Assess complex processes, methods, and tools, proposing innovative alternatives to improve workflows.
    • Collaborate with Quality Assurance teams in planning and executing test strategies as needed.
    • Perform all other tasks aligned with business requirements.
Requirements
  • Education: Bachelor's degree in Data Science, Statistics, Business Analytics, Computer Science, or a related field. Relevant experience may also be considered as a substitute for the education requirement.
  • Experience: Minimum of 3 years of experience in data analysis, business process mapping, and workflow optimization. Proficiency in Python, R, SQL, and data visualization tools like Power BI or Tableau is a plus. Yellow Belt certification and proven experience in process improvement required.
  • Skills: Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills.
  • Attributes: Detail-oriented and highly organized. Ability to work independently and as part of a team. Ability to assess business challenges and identify opportunities for process improvement.
Other
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Management, Analyst, and Strategy/Planning
  • Industries: Outsourcing and Offshoring Consulting
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