Technical Customer Support Coordinator

.Job Description**Job Summary:**As a Technical Customer Support Coordinator**,**you will provide a variety of technical support to multiple level end users in diverse technical areas. Support includes troubleshooting, researching, and training for proprietary products. Additionally, you will provide exceptional support and service through highly engaging customer interactions while following corporate policy regarding authentication, data security and record retention. You will utilize multiple communication channels: telephone, e-mail and chat support using multiple CRMs.**Accountabilities:*** + With the customer's best interest in mind, the TSA shows outstanding problem solving and technical skills to effectively solve customer's question and / or technical challenge + Accurately document all customer interaction, research and resolution. + Acquire product knowledge to competently demonstrate the products and services we sell + Assist customers with installation of product user interface and site navigation. + Internal systems knowledge such as CRM, billing, admin tools, website and production systems. + Provide login, search, usability, and technical support for multiple proprietary products and services + Provide high quality customer support to internal and external customers via phone, email, and chat + Train, support, research, resolve and respond to inquiries and escalations received from internal and external customers + Perform basic browser troubleshooting + Handle billing need such as payments, research, invoices, and usability of online billing tool + Escalate issues to second level team when necessary**Qualifications:*** + Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units) + Strong customer focus to interact with customers + Problem Solving and basic technical skills + Excellent Customer Service skills. + Excellent written and verbal communication skills. + Ability to multi-task and handle incoming calls as well as emails + Customer Service / Team Player oriented + Professional attitude and positive demeanor at all times. + Ability to work independently on assigned projects. + Open to working weekends and shifting schedule + **Must be in current role for 1 year** + **Must not have received any Disciplinary Action within the past 12 months** + **Must not have any Attendance and Punctuality issues in the past 12 months** + **Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months** + **Must have a Successful or above rating in the last Enabling Performance cycle]** + Knowledge in programming language a plus (but not required)We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120.**Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams** **.**Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.***USA Job Seekers:***.RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
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