IT Engineer – MNL

Odfjell Technology delivers safe, efficient, and sustainable solutions that save time, cost, and reduce carbon emissions for our clients. Our people connect 50 years of industry experience with the technology of tomorrow. With projects in more than 20 countries we are looking for talented people who can help us overcome today's challenges and realise the opportunities ahead.

• General IT and Desktop Support
• Act as a point of contact for phone calls, chat, helpdesk portal and emails from users regarding IT issues and queries
• Responsible for administration and internal support of the Company's PCs, printers, servers, and related equipment
• Logs and tracks incident/service requests from identification through resolution. Documents resolutions and update knowledge database
• Troubleshoot, diagnose and resolve technical issues surrounding Windows Operating System, Citrix Environment, MS Office products, E-mails, internet connections, TCP/IP configuration and printers
• Provide remote desktop support and perform other activities based on SOPs
• Administer and provide User account provisioning
• Asset Management
• Perform PC maintenance upgrades and configurations
• Runs diagnostic programs, isolates problem, determines and implements solution
• Participate and coordinate implementation of new IT infrastructure
• IT and Security Awareness: Provide training and technical support for users with varying levels of IT knowledge or competence
• Report IT security threats and incidents to IT Head Office, and ensure that knowledge about threats and incidents are shared within IT
• Act in accordance with the expectation that being in an IT department requires extra awareness to IT Security threats
• Comply with Odfjell Drilling procedures within security and IT security, including internal IT guidelines
• Perform other related tasks that may be required from time to time

• At least a Bachelor's/College Degree in Computer Science/Information Technology or equivalent
• At least three (3) years of working experience in the related field
• Experience in Shared Services and Multicultural Environment is an advantage
• Strong customer service, problem solving and collaboration abilities
• Willing to work in 24/7 operations
• In-depth knowledge in Windows Server 2003/2008/2012/2012 R2, Active Directory, GPOs, DNS, DHCP, TCP/IP, SMTP, File and Print Server
• Advanced knowledge in Windows Operating Systems (Windows 7/10) and MS Office 2016/2013/2010/2007
• Experience in troubleshooting hardware, software, and network issues on Windows workstations and laptops
• Knowledge in Exchange Server 2007/2010/2013, Lync Server, Citrix Environment, and Engineering Applications
• Ability to work independently as well as in cross functional team
• Structured, accurate, systematic and committed to deliver within deadline
• Ability to take initiative and make recommending decisions
• Excellent communication skills

The Odfjell group recognises that the shift to renewable energy requires a new way of thinking. By leveraging diverse, cross-functional teams we drive innovation, sustainability, and technological improvements across the business. Our people are at the heart of what we do to drive change as we continue to shape and grow the business. We strive to create a satisfying and motivating workplace for our employees and an arena for sharing experiences with a focus on ongoing learning and development. Our employees report high levels of empowerment, open dialogue, and trust. We believe that diversity and inclusion are pre-conditions to succeed in a global marketplace. We believe our company values should be reflected in the everyday behaviour of our leaders and employees alike.

• Learning and development support
• Collaborative, diverse, and inclusive working environment
• Part of a global company with opportunities for growth and development
• Competitive compensation and benefits including paid time-off, insurances and retirement

We live our core values – creative, competent, result oriented, committed – while always being safety conscious.