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Quality Control Specialist

3 weeks ago

Angeles City, Central Luzon, Philippines Ventra Health Full time
Responsibilities
  • Monitor at least 8 calls per month from assigned customer service specialists to evaluate quality scores.
  • Coach specialists on process-related issues and document coaching opportunities.
  • Conduct quality meetings twice a month with supervisors to review team results.
  • Review calls and prepare summaries upon request.
Requirements
  1. High School Diploma or equivalent required.
  2. Six months of customer service experience preferred.
  3. Excellent communication, organizational, and time management skills.