Web Developer

Overview

Web Developer role at Genesys. We are looking for a motivated Web Developer to join our Web/Digital team. In this role, you will be responsible for web page publishing, QA testing, and WordPress development, ensuring high-quality content delivery across our global sites. You'll also support website maintenance, front-end updates, and collaboration with regional teams, while gaining exposure to localization workflows and translation file management.

Core Responsibilities

• Web page publishing: Create, update, and publish web pages and content in WordPress according to brand and regional guidelines.
• Quality assurance (QA): Test and validate web pages for accuracy, functionality, responsiveness, and cross-browser compatibility.
• WordPress maintenance & development: Update, debug, and maintain WordPress plugins and themes to ensure stability and performance.
• Front-end support: Develop, modify, and troubleshoot website features using HTML, CSS, and JavaScript.
• Database interaction: Write and optimize queries in MySQL for content and site functionality.
• Cross-team collaboration: Work with regional contacts and internal stakeholders to support publishing workflows and digital initiatives.
• Excel reporting and support: Use formulas and queries in Excel for tracking, validation, or reporting related to web publishing tasks.
• Continuous learning: Stay updated with the latest trends in WordPress, localization, and web technologies.

Additional Responsibilities

• Translation/localization support: Assist with handling WordPress translation files (XLIFF/PO), coordinating with regional teams and translation vendors when needed.
• Participate in occasional localization QA to validate translated content and ensure proper integration.

Minimum Requirements

• Bachelor's degree in computer science, engineering, or related field (or equivalent experience).
• 4+ years of web software development experience (HTML, CSS, JavaScript).
• Hands-on experience with WordPress, including plugin maintenance and debugging.
• Strong understanding of PHP/PHP-FPM and MySQL.
• Familiarity with XLIFF & PO files is a plus.
• Proficiency in Excel formulas and queries is a plus.
• Flexibility to work on a shifting schedule or night shift if required by the role.

Nice To Have Skills

• Knowledge of version control systems (e.g., Git).
• Basic understanding of web performance optimization.
• Familiarity with translation/localization platforms.
• Experience working in an Agile/Scrum environment.

About Genesys

Genesys empowers organizations of all sizes to create empathetic, personalized experiences for customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering scalable experiences that drive loyalty, workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. If you have questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation may not receive a response.

Equal Opportunity

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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