Business Process Associate
7 days ago
Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.
Why choose Manulife?
Competitive Salary packages and performance bonuses
Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
Retirement savings benefit
Rewarding culture that values wellness and well-being
Performance Bonus
Global network of industry experts
Extensive training resources
Job Description:
We're looking for a Business Process Associate - Mandarin to join our team at MBPS. In this role, you are responsible for processing, analyzing, and completing financial and non-financial transactions within pre-set service turn-around-time with quality standards. The job purpose is to ensure that the processors can meet individual and team goals in line with the Service Level Agreement (SLA).
Have the skills and knowledge for the job? Learn more about the opening below
Key Responsibilities:
Responsible for data entry of transactions with utmost attention to quality and quantity
Ensure completeness of all submitted documents and obtain missing information and invoices from medical providers as necessary
Process and capture information to the system according to established methods and procedures
Perform thorough checking for every case and eliminate financial errors
Render overtime work on a daily basis during high volume weeks
Qualifications:
Bachelor's Degree holders are welcome to apply, no prior experience is required
High proficiency in Mandarin is required, in both reading and writing
Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
Minimum Skills to Hire/Must Haves:
Experience in medical adjudication, claims processing, data entry, and back-office support
Proficiency in Microsoft Office applications (Word, PowerPoint, Excel)
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment. We are committed to fair recruitment, retention, advancement, and compensation. We administer all of our practices and programs without discrimination on the basis of any ground protected by applicable law.
Working Arrangement
Hybrid
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