Business Admin

4 weeks ago

Sorsogon, Bicol, Philippines PRISM+ Full time

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Responsibilities

Primary Responsibilities

  • Execute operations audit by making follow-up calls to customers and understanding concerns.
  • Prepare and present quality reports of audit findings and recommendations to Managers.
  • Identify key risk and control indicators for assigned audit areas.
  • Maintain documentation for risk assessment and management processes.
  • Perform audit-related investigation as directed by the Manager.
  • Evaluate and revise internal controls and operational and management policies/procedures.
  • Ensure past audit recommendations are implemented in the current audit process.
  • Assist management in developing an annual audit plan.

Secondary Responsibilities

  • Delivers a professional and high-quality service experience to customers over the phone by following the approved spiel by the Quality Team.
  • Verifies, schedule, and confirm the details of the order.
  • To finish the task that is given in a day (e.g., number of calls, emails, admin reports, and other admin related matters).
  • Work closely with other departments\' stakeholders to support and execute business administration activities and objectives set by the team leader.
  • Collaborate with departments such as 3PL, Marketing, Corporate, and other relevant teams.
  • Be meticulous and pay attention to details, especially when handling reports and admin matters.
  • Willing to be assigned to ad hoc tasks to support business and customer needs.
  • Regularly examine data reports to locate and resolve mistakes that may arise.
  • Maintain databases and perform updates to ensure accuracy.
  • Create business reports that provide insight into key data points and communicate results to managers in writing or verbally.
  • Upsell products by offering certain services and/or products to customers.
Requirements
  • This job requires working 6 days a week and 8 hours a day with 3 shifts 9am, 11am and 1pm. Hours are subject to changes during the peak sales period.
Benefits
  • Permanent Work-from-home setup
  • Paid leaves, Birthday leave
  • Entry-level rate is $3 USD per hour
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Administrative
  • Industries: Technology, Information and Internet

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