Home Based Recruiters

3 weeks ago

Sorsogon City, Philippines Buscojobs Full time

Medical Virtual Assistant - Virtual Assistant

Posted 9 days ago

This is a remote position.

Job Description

Permanent

Virtual Rockstar is hiring a reliable and detail-oriented Medical Virtual Assistant for our client’s team to support a growing physical therapy practice in Arizona (MST). In this fully remote position, you will play a key role in supporting clinical and administrative operations—ensuring smooth, timely, and compassionate service to patients and families. This is a full-time, long-term opportunity for someone experienced in insurance verification with added billing support (denials/appeals and longer payer calls). You’ll collaborate closely with the Director of Insurance and the billing team and become a vital member of a care team dedicated to improving lives.

About Our Client: This physical therapy practice exists to “encourage hope, add joy, and gain ability together.” The culture is wholesome and family-centered, emphasizing uplifting energy, trust, and celebrating progress over perfection. With three busy clinics in Arizona, the team prioritizes patient experience, teamwork, and dependable follow-through.

Why Join This Team?

  • Mission-driven environment grounded in clear values
  • Growth opportunity within an expanding practice
  • Family-focused, supportive, and collaborative culture
  • Direct impact on patient experience and financial outcomes
Responsibilities
  • Insurance-Related Tasks: Verify patient insurance coverage and benefits (Medicare, Blue Cross Blue Shield, Cigna, UnitedHealthcare (OON), Aetna, Humana, Medicare Advantage), plus auto liens and workers’ comp
  • Coordinate authorizations in partnership with the Director of Insurance as needed
  • Update EMR with accurate eligibility/benefits data
  • Billing Support: Support billing team with denials, appeals, and long-duration payer calls
  • Assist with insurance payment follow-ups
  • Provide backup support for billing-related documentation
  • Communication & Coordination: Handle inbound/outbound insurance phone calls via 3CX VoIP
  • Partner daily with the Director of Insurance and billing team; escalate nuanced payer issues
  • As needed, explain benefits clearly and professionally to patients
  • Data Entry & Documentation: Maintain organized documentation of verification outcomes and billing follow-ups
  • Use Google Sheets/Excel for payer tracking, reports, and reconciliations
  • Ensure timely, accurate entries in Prompt EMR and Waystar
  • Tools & Platforms: EMR: Prompt EMR, Waystar; Communication: Google Workspace (Gmail/Chat/Meet), 3CX VoIP; File Management: Google Drive, Google Sheets/Excel; Scheduling: Prompt EMR
Requirements
  • At least 1 year of experience in medical admin support with U.S. insurance verification
  • Familiarity with billing support tasks such as denials/appeals and payer follow-ups
  • Strong verbal and written English; clear, empathetic phone presence
  • Highly organized, dependable, and a team player
  • Comfortable working U.S. business hours (MST) with a consistent weekly structure (three 10-hour days and two 5-hour days)
Benefits
  • Competitive salary commensurate with experience
  • Opportunities for professional development and growth
  • Work in a dynamic and supportive team environment
  • Make a meaningful impact by helping to build and strengthen families in the Philippines
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