Technical Support Representative

2 weeks ago


Cavite City, Calabarzon, Philippines Sutherland Philippines Full time

You are joining Sutherland as a Customer Service Associate for our Telco account in Carmona, and you'll be managing a wide range of technical support requests, from resolving Uverse outages and CPE synchronization issues to configuring static IPs and port forwarding setups. You'll provide critical assistance to customers facing impaired internet services, guiding them through troubleshooting and service restoration.

Be the expert that keeps customers connected—join our team today

  1. Provide excellent customer service assistance to client queries via phone call.
  2. Conduct assistance to customers by giving basic level information regarding product features, queries, and sales.
  3. Provide customers with product and service information.
  4. Assist with customer service issues in renewing, refunding, and handling objections, putting in all efforts to retain customers.
  5. Transfer customer calls to the appropriate department if required.
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