Incident Manager

2 hours ago

Manila, National Capital Region, Philippines TENTEN Partners Full time
Overview

Join us in partnership with a leading financial institution to hire an Incident Manager responsible for safeguarding mission-critical systems and ensuring seamless operations.

You will serve as the central point of contact for managing major incidents, leading high-pressure recovery efforts across cross-functional teams. Your leadership will ensure rapid restoration of services, clear communication with stakeholders, and continuous improvement of incident management processes.

Responsibilities
  • Act as the primary escalation point for major/critical incidents, ensuring rapid classification and response.
  • Lead real-time recovery efforts, including war room management and coordination across technical and support teams.
  • Ensure timely and transparent communication through internal updates, executive alerts, and incident status reporting.
  • Conduct detailed post-incident reviews, prepare incident reports, and initiate problem management when applicable.
  • Identify trends and root causes to drive proactive incident reduction and process improvements.
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 5–8 years of IT Service Management experience, with at least 3 years in Incident Management.
  • Solid understanding of ITIL practices, with a proven track record of handling critical incidents in enterprise environments.
  • Proficiency in incident tracking tools such as ServiceNow, Jira, or Remedy.
  • Strong communication and problem-solving skills with the ability to stay composed under pressure.
  • Effective stakeholder management, especially in time-sensitive, high-impact situations.
What's On Offer
  • Competitive monthly compensation up to Php 350,000 per month
  • Generous bonus structure
  • Comprehensive medical insurance and healthcare coverage
  • The opportunity to work at a top-tier financial institution in a business-critical leadership role
  • Career growth in a forward-thinking IT organization with strong executive support

Interested in making a real impact? Apply now and send your CV to -.

Equal Opportunity Statement

TENTEN Partners is an equal opportunity firm and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Finance and Information Technology
Industries
  • Banking, Financial Services, and Technology, Information and Media
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