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Customer Support Representative

1 week ago

Taguig, National Capital Region, Philippines RecruiterPH Full time
Job Summary

We are seeking a skilled Clinet Care Professional to join our team at RecruiterPH. As a key member of our customer support team, you will play a vital role in ensuring the highest level of service is delivered to our clients.

About the Role

This is a fantastic opportunity for an experienced customer service professional to take their career to the next level. You will be responsible for processing e-commerce orders, addressing inquiries and requests from both business-to-business and direct-to-consumer clients, and providing clear, timely, accurate and professional customer support.

Key Responsibilities

* Process e-commerce orders efficiently and accurately
* Address client inquiries and requests in a timely and professional manner
* Provide exceptional customer support, responding to complex issues in a clear and concise manner
* Collaborate with the customer care team to resolve issues and provide solutions

Requirements

To succeed in this role, you will need:

* 2-3 years of experience in customer service support in an online, B2B or DTC environment
* A minimum of an Associate degree or equivalent work experience (BPO)
* Intermediate to advanced computer skills
* Excellent knowledge of Microsoft Office products

Bonus Skills

If you have experience with CRM software systems such as Salesforce/Service Cloud, that's a big plus

What We Offer

At RecruiterPH, we offer a dynamic and supportive work environment that fosters growth and development. If you're passionate about delivering exceptional customer service and have the skills and experience to match, we'd love to hear from you.