HRIS Associate

5 days ago

Pasig, National Capital Region, Philippines Jollibee Group Full time
Overview

The HR Operations Associate is responsible for providing Level 1 support for HR inquiries and coordinating employee concerns through the ticketing system and employee care portal.

Responsibilities
  • Respond to employee inquiries and provide Level 1 support for requests and feedback received through the ticketing system.
  • Monitor employee queries and feedback logged daily via the company's employee care portal.
  • Receive tickets, filter them, and refer them to the appropriate resolvers in the organization for immediate closure.
  • Assist employees with HR-related concerns, guide them on standard policies and procedures, and escalate complex matters to the appropriate HR Specialist or department when necessary.
Job Qualification
  • A bachelor's degree in any business-related discipline.
  • At least one (1) year of experience in HR support, employee relations, or customer service.
  • Experience with ticketing systems or an employee portal is an advantage.
  • Strong communication skills (verbal and written) with the ability to interact professionally across all levels of the organization.
  • Proficient in MS Office applications (Word, Excel, Outlook) and comfortable with HRIS or helpdesk platforms.
  • Strong problem-solving and analytical skills to assess and escalate employee concerns appropriately.
  • Willing to report on a hybrid setup in Ortigas, Pasig.
  • Fresh graduates are encouraged to apply.
Company

Jollibee Worldwide Pte., Ltd (JWS-FAHR) is a wholly owned subsidiary of Jollibee Foods Corporation.

Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Human Resources, Information Technology

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