Captain

4 weeks ago

Cebu City, Central Visayas, Philippines Dusit Doha Hotel | Dusit Hotel & Suites - Doha Full time
Responsibilities
  • Performs professional and gracious guest service, as per Dusit standards and SOPs
  • Supervises the service and cashiering operation of the Restaurant. Checks accuracy of all data in "Cashier Balance Report" against the actual invoices.
  • Understands and ensures all the F&B policies and procedures in service of food and beverage are implemented.
  • Follows up and complies with the cleaning schedule established for the section.
  • Maintains the sanitation standards in the Restaurant and ensures clean and wholesome ambiance in the area, controlling room temperature, ventilation and lighting effects.
  • Communicates effectively with guests, subordinates, immediate superior and other section heads.
  • Attends daily F&B briefing, weekly F&B Meeting and all other training sessions and meetings required for the position.
  • Promotes guest satisfaction in the outlet.
  • Identifies and solves problems in the outlet in a professional manner.
  • At the end of the day, if assigned, assists Restaurant/Outlet Manager to close the day and hand reports and cash revenue to Rooms & Front Office manager/supervisor on duty.
  • Familiarizes and monitors the requisition point and par stock level for beverage supplies, food supplies, guest supplies and bar supplies in the outlet.
  • Reports breakage and losses in the outlet and maintains the log book.
  • If assigned completes a "Shift Closing Report" by completing the forms and file them together in sequence.
  • Inspects and controls the sufficiency of operating equipment and supplies for service and cashiering.
  • Monitors all efforts in the service to achieve the financial goals of the Restaurant.
  • Makes sure that all Restaurant Servers handle payment and cashiering functions correctly and efficiently.
  • Makes sure that house fund is counted and is accurately maintained
  • Supervises staff activities to maximize revenue and minimize costs.
  • Directs all service personnel assigned in the restaurant in performing their duties and responsibilities.
  • Maintains grooming standards for all service personnel in the outlet.
  • Trains, coaches and counsels waiters and service personnel effectively
  • Evaluates objectively the performance of outlet's waiters and service personnel.
  • Gives on-the-job training for restaurant service personnel.
  • Performs other duties as assigned by Assistant Outlet Manager/ Outlet Supervisor.
Report Lines & Communications
  • Reports to the Assistant Outlet Manager/ Outlet Supervisor.
  • Directs and supervises the activities of the restaurant staffs.
  • Coordinates with other outlet heads and kitchen section heads for reservations, special VIP arrangements and other activities in the Hotel.
  • Coordinates with other departments to maximize smooth operation
Others
  • Continuous learning through own IDP.
  • Any other duties as may be assigned by the superior.
Accountabilities
  • Represents Dusit's brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
Company's Culture
  • Communicate and fully embracing the Company's culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – "Proud to belong and to contribute"
Confidentiality
  • Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
Job Requirements
  • At least High Vocational diploma in any discipline
  • Minimum of 1-2 years in F&B experience
  • Good knowledge in the restaurant operation and high end service levels
  • Have good English communication skills both in written and spoken
  • Computer literate
  • Pleasant personality with good communication and interpersonal skills
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management
  • Manufacturing
Industries
  • Hospitality

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