Current jobs related to CLM Specialist - Manila, National Capital Region - Hammerjack Pty Ltd

  • Contract Management Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Willis Towers Watson Full time $60,000 - $80,000 per year

    The RoleFacilitate the full contract review process. Ensure contracts are thoroughly reviewed by Legal and other internal subject matter expertsServes as the main contact point and acts as a liaison between client leaders, Legal and subject matter experts.Project manages internal discussions around client contracts with internal functions involved in...

  • Chief Supply Chain Specialist

    4 days ago

    Manila, National Capital Region, Philippines beBeeSourcing Full time $60,000 - $75,000

    Job OverviewWorld Vision is seeking an experienced Supply Chain Professional to join our team. In this critical role, you will play a vital part in ensuring the smooth operation of our supply chain, delivering timely and cost-effective solutions.Key Responsibilities:Strategic SourcingDevelop and execute sourcing strategies to meet business...

  • Senior Commercial Agreement Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeNegotiation Full time ₱6,000,000 - ₱8,000,000

    Negotiating contracts is a key function of this role. You will work with clients to establish agreements that benefit both parties.As a Contract Negotiator, you will be responsible for leading contract negotiations, developing negotiation strategies, and ensuring favorable terms for your organization.The ideal candidate will have extensive experience in...

  • Legal and Compliance Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Synpulse Holding AG Full time $60,000 - $80,000 per year

    We are an established, globally active management consulting company with offices in Switzerland, Germany, Austria, UK, USA, Singapore, Hong Kong, the Philippines, Australia, Indonesia and India. We are a valued partner to many of the world's largest international financial services and insurance firms. We support our clients at all project management stages...

CLM Specialist

4 weeks ago

Manila, National Capital Region, Philippines Hammerjack Pty Ltd Full time

RESPONSIBILITIES

The Customer Lifecycle Management (CLM) Specialist will be responsible for developing and implementing strategies to enhance experience at each stage of the customer lifecycle of the iWantTFC user and subscriber, from acquisition to engagement to retention. This role involves analyzing customer data to identify trends, behaviors, and opportunities for growth; designing customer segmentation and targeting strategies; and collaborating cross-functionally to execute CLM programs and campaigns.

The CLMSpecialistshould monitor and report on Key Performance Indicators (KPIs) related to customer lifecycle management, and develop and provide insights through regular business reviews, customer feedback surveys, and other insights acquisition methods.

The CLMSpecialistshould demonstrate strong verbal and written communication skills as well as strong analytical skills. He/she should have demonstrated proficiency in the use of various digital platforms such as email marketing, marketing automation, digital analytics, and online surveys. He/she must demonstrate the ability to flawlessly execute initiatives and plans, with consistent attention to detail.

He/she will report directly to the Head of Subscriber Management and will work closely with Marketing, Sales, Data Analytics, Consumer Operations, and other Stakeholders.

CLM Planning, Analysis, and Monitoring

  • Drive insights generation and data-driven strategy development for customer segmentation, targeting, and communications
  • Design and develop programs and campaigns customer journeys, touchpoints, messaging, and offers across online and offline executions -and continuously enhance them to develop highly personalized experiences
  • Define, track and report analytics and Key Performance Indicators (KPIs) for campaign performance and contribution to business goals

CLM Platform Management

  • Manage CLM platforms, tools, and campaigns
  • Ensure adoption of CLM and Marketing tools across relevant roles to maximize CLM programs
  • Ensure processes, systems, databases and reports are compliant & aligned to support program objectives through close collaboration with internal and external partners

Campaign Execution

  • Drive the successful roll-out of CLM-led projects and campaigns that will improve customer engagement and conversion to retain and grow customer lifetime value
  • Support all stakeholders with the development and implementation of marketing campaigns
  • Liaise with other parties to ensure campaign processes and requirements are met.

REQUIREMENTS

  • Bachelor's degree in Business Management, Marketing, Business Economics, Communications, Information Technology or related courses.
  • 3-4 years experience within Marketing, Digital Platform Management and/or Data Analytics function, with exposure and good grasp of digital marketing, data analytics, email and communication platform management, project management & communication
  • 3 years experience in CLM/ CRM
  • With experience working on digital performance campaigns, and has worked in performance-heavy industries (media, telco, airlines, finance, fintech)
  • Proficient and easily adaptable with the use of Customer Relationship Management (CRM) software and digital communication platforms (email marketing, marketing automation, online survey, etc.)
  • Ability to develop/present reports and insights with the use of analytical tools (i.e. PowerBI, Amplitude, etc.)
  • Has strong project management skills essential to coordinate the work of a wide range of different internal and external partners
  • Knowledge in Microsoft Office

Preference will be given to candidates whoAPPLY ONLINE.

#J-18808-Ljbffr