Host, Premium Services

2 weeks ago

Quezon City, National Capital Region, Philippines Solaire Resort Full time

Premium Services host is responsible for providing high-quality service to our gaming customers. The Relationship Marketing Hosts are to provide excellent VIP service and gaming experience to our targeted customers. They are also expected to drive incremental visitation to Solaire from patrons through acquisition, retention, and growth efforts to reach the team's goals.

  • Ensures VIP guest needs are met and handled properly.
  • Increases and improves customers' play and visitation in the property.
  • Gathers feedback from patrons to enhance the development of new events and other incentives in the property
    and promote in-house programs and promotions as well as assist Event & Promotion in the execution of events &
    promotions.
  • Anticipates customers' needs and problems for all players in Solaire Resort and Casino
  • Builds a strong network/rapport with customers for acquisitions and retentions.
  • Reports any incidents to the supervisors.
  • Acts in accordance with Solaire Resort and Casino policies and procedures without any intimidation to
    customers.
  • Prepares and updates Arrivals and Departures of Players/ makes reservations for hotel rooms/updates reservations of hotel rooms for players/players pick up or send off players' airport/checks incoming flight times for airlines.
  • Finds valuable customers on the floor and ensures a high level of service is rendered.
  • Coordinates the flow of paperwork, reports, and their submission to the manager.
  • Have a Team player mentality regarding reporting and handing over all information.
  • Invites and encourages potential players to participate in all promotions, events, tournaments, and offers.
  • Offers complimentary F&B, room stays, and other perks based on player gaming activity.
  • Assists patrons with hotel, limo, and restaurant bookings.
  • Protects the confidentiality of all company files and documents under their immediate control.
  • Proactively resolves any guest issue that arises, including the coordination of departmental assistance when
    necessary.

Requirements
  • Excellent customer service skills.
  • Interpersonal skills to deal effectively with all business contacts.
  • Able to perform staggered shifts, including weekends and holidays.
  • Strong computer skills.
  • Able to effectively communicate in English, in both written and oral forms.
  • Proficient in the Korean language.
  • At least a college graduate
  • At least 1 year of guest service experience in the casino industry
  • Outgoing personality and proactive working attitude.
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