Payroll Team Lead

Join to apply for the Payroll Team Lead role at Strada.

Strada is a technology-enabled, people powered company delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends technology with human ingenuity to help businesses design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey to drive their vision forward.

Strada offers a comprehensive total rewards package, continuing education and training, and strong potential within a growing global organization.

• Supports the associates and specialists enabling them to independently work from end to end by monitoring, organizing, and coordinating the resolution of blocking issues.
• Effectively manage and monitor ticket queues using BI tools to ensure tickets are handled per defined timelines, correctly categorized, do not exceed thresholds, and are processed to quality standards.
• Coordinate training on ticket management as needed.
• Monitor and track client SLAs using BI tools; if SLAs are not met, collect root cause and action plan and follow up.
• Utilize the hrX suite of tools as it relates to the scope of their team.
• Undertake and support Root Cause Analysis (RCA) when issues occur resulting in client escalation, ensuring mitigating actions are implemented.
• Support detection of deviations from contractually defined standard scope of service; follow Change Request and Defective Input processes.
• Understand global standard processes and contractual scope of service for the team.
• Detect and resolve inefficiencies in processes.
• Support Specialist activities for specific accounts when needed.
• Coach and develop action plans to maximize performance, provide effective feedback, and share business updates as appropriate.
• Support recruitment, induction, onboarding, training, moves, contract changes and exiting processes, ensuring standards are followed and tracked.
• Manage accesses on all applicable systems for the team and assist with logistical issues; ensure compliant use of all systems and company properties.
• Perform performance reviews for the team in collaboration with the Operations Manager.
• Support and manage the team to ensure SOC compliance.
• Ensure team follows Defined Work Instructions (DWIs) and other process documentation. Monitor periodic reviews and keep DWIs up to date.
• Manage TRS and all time-related standard processes for the team (back-ups, shifts, holidays, absences, trainings, overtime, remote work, etc.). Inform/consult with the Operations Manager as required.
• Manage schedule adherence, team productivity, capacity, and utilization.
• Recognize and handle sensitive and confidential information appropriately.
• Support and adhere to security compliance procedures while managing security incidents as per process.
• Coordinate and resolve technical issues.
• Maintain a professional environment, uphold business etiquette, and collaborate closely with the Operations Manager.
• Liaise with other departments as appropriate (QA, Service Readiness, AS, reception).
• Participate in other projects and activities compatible with their skills as needed.

• Strong knowledge of MS Office tools (Excel, Word, PowerPoint).
• Flexibility to support a global and fast-paced environment.
• Attention to detail.
• Excellent written and verbal communication skills.
• Self-motivated and willing to learn.
• Ability to collaborate in a team environment and work independently while adhering to processes and procedures.

• BA/BS in a business-related field such as accounting, Human Resources, Business, or equivalent combination of education and experience.
• 3-5 years of relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing, or corporate environment.
• HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred.
• People management experience for at least 5 years, with 5+ subordinates.
• Desirable experience working with HR and payroll data.

We offer programs and plans for health, wellbeing, and financial security, including health coverage options, retirement, vacation and sick leave, parental leave, continuing education and training, and voluntary benefits.

By applying, you understand that an offer may be contingent on a background check consistent with Strada's employment policies. We are an equal opportunity employer and foster diversity, equity, and inclusion.

Applicants must have work authorization that does not require visa sponsorship in the Employing Country.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to other entities within Strada.