
Talent Connect
4 weeks ago
Apply Now
Job Title:
Talent Connect - Laguna 2025Job Description
The Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.Essential Functions/Core Responsibilities
• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain broad knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• High school diploma with six plus months of customer service experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Ability to learn including strong problem solving skills
• Dependable with proficient attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
Career Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL LagunaLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Apply Now#J-18808-Ljbffr-
Senior Ad Operations Manager
3 weeks ago
Pulong Santa Cruz, Calabarzon, Philippines 33 Talent Full timeOverviewSenior Digital Recruitment Consultant @ 33Talent | Digital Media | Ad Technology | Programmatic | Performance MarketingJoin a fast-growing digital advertising innovator that's redefining how brands connect with audiences across mobile and programmatic platforms.CompanyOur client is a leading player in mobile and programmatic advertising, driving...
-
Senior Recruiter: Senior Team Lead
3 weeks ago
Pulong Santa Cruz, Calabarzon, Philippines National Search Group, Inc. Full timeSenior Recruiter: Senior Team Lead - Talent Acquisition (100% Remote/WFH) NSG - 252Join to apply for the Senior Recruiter: Senior Team Lead - Talent Acquisition (100% Remote/WFH) NSG - 252 role at National Search Group, Inc.About the RoleAs our Senior Team Leader, you'll be the central point of leadership for a group of recruiters and sourcing specialists...
-
Accounts Receivable Associate
3 weeks ago
Pulong Santa Cruz, Calabarzon, Philippines Boldrimpact Full timeA LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for bold impact.We employ just over a thousand team members across five...
-
Part Time Sales Advisor
2 weeks ago
Pulong Santa Cruz, Calabarzon, Philippines H&M Group Full time ₱15,000 - ₱30,000 per yearJob Description WHAT YOU'LL DO As a Sales Advisor at H&M, you'll play a key role in creating an outstanding customer experience. You'll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you'll contribute to both your own success and the success of the...
-
Executive Assistant
3 weeks ago
Pulong Santa Cruz, Calabarzon, Philippines Pearl Full timeAbout Pearl TalentPearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over...
-
Spanish Bilingual Executive
3 weeks ago
Pulong Santa Cruz, Calabarzon, Philippines BruntWork Full timeSpanish Bilingual Executive & Accounting Assistant (ZR_22756_JOB)Join to apply for the Spanish Bilingual Executive & Accounting Assistant (ZR_22756_JOB) role at BruntWork.This is a remote position.Job HighlightsContract: Independent ContractorSchedule: Monday to Friday, 10am to 7pm Pacific with an hour unpaid breakClient OverviewJoin a thriving real estate...
-
Store Associate
4 days ago
Pulong Santa Cruz, Calabarzon, Philippines CVS Health Full time $18 - $23At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for...
-
Part Time Sales Advisor
2 weeks ago
Pulong Santa Cruz, Calabarzon, Philippines H&M Hennes & Mauritz Inc. Full time ₱150,000 - ₱300,000 per yearJob DescriptionWHAT YOU'LL DO As a Sales Advisor at H&M, you'll play a key role in creating an outstanding customer experience. You'll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you'll contribute to both your own success and the success of the...
-
Part Time Sales Advisor
2 weeks ago
Pulong Santa Cruz, Calabarzon, Philippines H&M Group Full time ₱150,000 - ₱300,000 per yearJob Description WHAT YOU'LL DO As a Sales Advisor at H&M, you'll play a key role in creating an outstanding customer experience. You'll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you'll contribute to both your own success and the success of the...
-
Talent Connect
7 days ago
Santa Cruz, Philippines Minacs Full timeApply NowJob Title: Talent Connect - San Lazaro 2025Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or...
-
Talent Connect
2 weeks ago
Santa Rosa, Philippines Minacs Full timeApply NowJob Title: Talent Connect - Laguna 2025Job Description The Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or...
-
Office Programs Coordinator
16 hours ago
Santa Rosa, Philippines Keller Executive Search Full timeThis is a position within Keller Executive Search and not with one of its clients. Ready to supercharge executive searches at a global firm impacting top talent worldwide? Join Keller Executive Search and thrive in a fast-paced, collaborative environment as our dedicated Administrative Assistant. In this role, you'll provide essential support to our...
-
Recruitment Resourcer
2 weeks ago
Santa Rosa, Philippines managed. Full timeJoin to apply for the Recruitment Resourcer role at managed. Join to apply for the Recruitment Resourcer role at managed. Direct message the job poster from managed. Recruitment Consultant | Talent Acquisition | Internal Recruiter | Professional Headhunter | Startup Enthusiast | Managed is an outsourcing provider for Recruitment Agencies globally. Whilst...
-
Operations Specialist
2 weeks ago
Santa Rosa, Philippines Uncommonly Good People Full timeWe are Uncommonly Good People - a talent & recruitment consultancy specialising in and hiring for AdTech, MarTech, Digital Agency, Tech & ECommerce clients across APAC. We work with amazing global established and hyper-growth digital businesses looking for exceptional talent. We are partnering with an institution dedicated to championing media agencies...
-
Social Media Manager
2 weeks ago
Santa Rosa, Philippines Magic, Inc Full timeSocial Media Manager - Freelance, Remote Department: Support & Leadership Employment Type: Freelance Location: Philippines Reporting To: Client via Magic Compensation: ₱48,000 - ₱68,000 / month Description About the Opportunity We are building a dynamic talent pool of Social Media Managers across all experience levels to match with various client...
-
Sales Account Executive
2 weeks ago
Santa Rosa, Philippines Starfish Hiring Full timeWe're seeking driven sales professionals to join our team, propelling our growth and fostering valuable connections with businesses worldwide. As a Sales Account Executive, you'll serve as the first point of contact for our clients, ensuring each company receives exceptional representation of our services. Minimum 2 years of sales, business development,...
-
Senior Account Executive, Majors
2 weeks ago
Santa Rosa, Philippines RingCentral Full timeSay hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact...
-
Recruitment Supervisor
7 days ago
Santa Rosa City A, Philippines Afni PH Full time ₱900,000 - ₱1,200,000 per yearPosition Purpose:The Recruitment Supervisor will take accountability for the Company's agent hiring which is to include providing strategic direction as well as tactical recruiting for all organizational needs. This will involve strategizing with Executive Management on Recruiting alignment and future direction, working with hiring managers on the...
-
Digital Marketing Va Specialist
1 week ago
Santa Rosa, Philippines Buscojobs Full timeDigital Marketing VA Specialist – Makati Recent graduate or current student pursuing a Marketing/Business or Communications degree. Who We Are : Savorite is an early-stage technology company that gives people the possibility of eating the best food at affordable prices. We are a community of the best local restaurants and thousands of foodies whose aim is...