Talent Connect

2 weeks ago

Santa Rosa, Philippines Minacs Full time

Apply Now

Job Title:

Talent Connect - Laguna 2025

Job Description

The Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain broad knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

• Track, document and retrieve information in call tracking database

Candidate Profile

• High school diploma with six plus months of customer service experience preferred

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally

• Ability to learn including strong problem solving skills

• Dependable with proficient attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently

• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

• Able to rotate shifts, as needed

• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

#LI-DNI

Location:

PHL Laguna

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Apply Now #J-18808-Ljbffr

  • Talent Connect

    4 weeks ago

    Pulong Santa Cruz, Calabarzon, Philippines Minacs Full time

    Apply NowJob Title:Talent Connect - Laguna 2025Job DescriptionThe Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or...

  • Talent Connect

    7 days ago

    Santa Cruz, Philippines Minacs Full time

    Apply NowJob Title: Talent Connect - San Lazaro 2025Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or...

  • Office Programs Coordinator

    14 hours ago

    Santa Rosa, Philippines Keller Executive Search Full time

    This is a position within Keller Executive Search and not with one of its clients. Ready to supercharge executive searches at a global firm impacting top talent worldwide? Join Keller Executive Search and thrive in a fast-paced, collaborative environment as our dedicated Administrative Assistant. In this role, you'll provide essential support to our...

  • Recruitment Resourcer

    2 weeks ago

    Santa Rosa, Philippines managed. Full time

    Join to apply for the Recruitment Resourcer role at managed. Join to apply for the Recruitment Resourcer role at managed. Direct message the job poster from managed. Recruitment Consultant | Talent Acquisition | Internal Recruiter | Professional Headhunter | Startup Enthusiast | Managed is an outsourcing provider for Recruitment Agencies globally. Whilst...

  • Operations Specialist

    2 weeks ago

    Santa Rosa, Philippines Uncommonly Good People Full time

    We are Uncommonly Good People - a talent & recruitment consultancy specialising in and hiring for AdTech, MarTech, Digital Agency, Tech & ECommerce clients across APAC. We work with amazing global established and hyper-growth digital businesses looking for exceptional talent. We are partnering with an institution dedicated to championing media agencies...

  • Social Media Manager

    2 weeks ago

    Santa Rosa, Philippines Magic, Inc Full time

    Social Media Manager - Freelance, Remote Department: Support & Leadership Employment Type: Freelance Location: Philippines Reporting To: Client via Magic Compensation: ₱48,000 - ₱68,000 / month Description About the Opportunity We are building a dynamic talent pool of Social Media Managers across all experience levels to match with various client...

  • Sales Account Executive

    2 weeks ago

    Santa Rosa, Philippines Starfish Hiring Full time

    We're seeking driven sales professionals to join our team, propelling our growth and fostering valuable connections with businesses worldwide. As a Sales Account Executive, you'll serve as the first point of contact for our clients, ensuring each company receives exceptional representation of our services. Minimum 2 years of sales, business development,...

  • Senior Account Executive, Majors

    2 weeks ago

    Santa Rosa, Philippines RingCentral Full time

    Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact...

  • Senior Ad Operations Manager

    3 weeks ago

    Pulong Santa Cruz, Calabarzon, Philippines 33 Talent Full time

    OverviewSenior Digital Recruitment Consultant @ 33Talent | Digital Media | Ad Technology | Programmatic | Performance MarketingJoin a fast-growing digital advertising innovator that's redefining how brands connect with audiences across mobile and programmatic platforms.CompanyOur client is a leading player in mobile and programmatic advertising, driving...

  • Digital Marketing Va Specialist

    1 week ago

    Santa Rosa, Philippines Buscojobs Full time

    Digital Marketing VA Specialist – Makati Recent graduate or current student pursuing a Marketing/Business or Communications degree. Who We Are : Savorite is an early-stage technology company that gives people the possibility of eating the best food at affordable prices. We are a community of the best local restaurants and thousands of foodies whose aim is...