Service Territory Professional

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it's important that our team members are representative of the students from more than 150 countries that we support.****3.**** ****Product Knowledge:***** Maintain in-depth knowledge of the company's products and services to provide accurate information and support.* Stay updated with new product releases, features, and company policies.* Ensure compliance with company policies, procedures, and regulatory requirements in all customer interactions.* Maintain confidentiality of customer information and adhere to data protection regulations.* Work closely with the cross functional internal teams to ensure timely execution of all tasks.* Take ownership of assigned tasks and projects ensuring they meet established standards and deadlines* Continuously update partners on any updates to SOPs and requirements.* Assist management in identifying bottlenecks and gaps in cross-team processes and policies. Contribute to the development and implementation of strategies that enhance interdepartmental efficiency and collaboration.* Represent the ApplyBoard brand to promote our platform and services to RPs. Train and guide RPs to improve the quality and volume of international applicants.* Aid, advise, or lead on projects as assigned by your leader to improve CX processes, tools, or training to improve customer outcomes.* Occasionally assist with training new team members and ensuring training materials are updated* Maintain up-to-date knowledge of new processes, systems and best practices in education credentials.* Participate and complete all training programs ensuring continuous development of skills and knowledge relevant to the role.* Should promote ApplyBoard platform to continuously increase the adoption****Education:****An associate's or Bachelor's degree. ****Work Experience:***** 1-3 years of customer service experience* 2+ years experience with ApplyBoard, preferably within the Customer Experience (CX) team****Skills:***** Experience training and/or developing training/process documentation resources* Strong understanding of ApplyBoard platform and application processes/policies* Knowledge of Jira, Zendesk , Google Suite will be an added advantage* Proficiency in proofreading/editing text to ensure spelling and grammatical correctness* Flexible to "Work from Office" per team policies* Ability to work flexible hours to accommodate internal and external stakeholder needs* Strong analytical abilities, detail-oriented and high level of accuracy* Working knowledge of Google spreadsheets, Microsoft Word and Gmail* Adept researching and problem-solving capabilities* Someone who thrives in a collaborative, teamwork environment* Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy* Ability to work in a flexible, fast-paced environment to meet multiple deadlines and adapt to new policies and procedures* An ability to work cross-functionally to ensure application processing consistency and efficiency* Exceptional problem-solving skills under ambiguous circumstances to ensure we provide the best outcome for our students while maintaining integrity with our partner relationships* Excellent interpersonal skills and verbal and written communication skillsHelp Us Educate the World We're building a movement - an education revolution. We want you to be part of this movement—and have a whole lot of fun along the way
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