Global HR Quality Officer
6 days ago
Position Overview
For our new to build team, we are seeking a dedicated and detail-oriented Quality Management Specialist to (co-) create, oversee and enhance the quality management standards across multiple HR functions. The Quality Management Specialist will play a critical role in building the right controls and governance to ensure effectiveness, compliance, and continuous improvement of HR processes, aligning with organizational goals and best practices.
Key Responsibilities
Quality Assurance & Control
- Develop, implement, and monitor quality management standards for HR processes across the HR operations.
- Conduct regular pre-audits and reviews to ensure compliance with HR processes set-up (Global Footprint) including compliance with general / country specific organization policies, legal regulations, and industry standards.
- Identify areas for improvement in HR operations, recommend actionable solutions locally/globally, ensure CR's are requested by country as a result of the outcome and execution of the CR's is done within the foreseen timeframe. Keep on checking the operational improvements are implemented.
Process Improvements
- Analyze HR processes to identify inefficiencies and/or incorrect implementation and suggest improvements to optimize performance and execute the necessary follow-up.
- Collaborate with HR teams to document and implement streamlined workflows and quality control measures.
- Establish metrics to measure the effectiveness of HR operations and track progress over time.
Compliance Management
- Ensure country HR practices adhere to labor laws, audit standards, data protection regulations, and internal policies.
- Provide guidance and training to HR staff on maintaining compliance and improving process quality.
Reporting and Documentation
- Prepare detailed reports on quality management findings: e.g. audit findings, quality issues, and improvement plans for senior management.
- Maintain updated documentation for HR processes, policies, and quality standards.
- Track and report key performance indicators to monitor HR function effectiveness.
Training and Development
- Collaborate with HR teams to identify training needs and support team development.
- Facilitate training sessions to build awareness of quality standards and best practices among staff.
Qualifications And Skills
- Bachelor's degree in HR management, Business Administration, or a related field.
- Proven experience in quality management assurance and process improvement, ideally within HR functions.
- GJA 16/17 and minimum 5 years' experience in the same area.
- Strong understanding of HR practices, labor laws, and compliance requirements.
- Exceptional analytical, problem-solving, and organizational skills.
- Proficiency in various HR systems, quality management tools, and data analysis.
- Excellent communication and interpersonal skills to collaborate across teams and influence change.
- Certifications such as Six Sigma, ISO Quality Management, or HR certifications are an advantage.
Key Competencies
- Attention to detail and accuracy.
- Critical thinking and decision-making.
- Ability to manage multiple priorities and deadlines.
- Leadership and training abilities.
- Commitment to fostering a culture of continuous improvement.
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