Customer Service Specialist

4 weeks ago

Manila, National Capital Region, Philippines Danfoss GmbH Full time

Select how often (in days) to receive an alert: Create Alert

Segment: Danfoss Climate Solutions Segment

Job Function: Sales

Work Location Type: Hybrid

The Impact You'll Make

Join our Sales & Customer Service Focus Team to deliver exceptional customer experiences and drive operational excellence. You'll be the key link between our customers and internal teams, ensuring smooth order processing, proactive communication, and high satisfaction.

What You'll Be Doing
  • Manage customer orders from entry to delivery, ensuring accuracy and timely follow-up.
  • Serve as the primary contact for inquiries on orders, pricing, logistics, and invoicing.
  • Collaborate with Sales, Tech Support, and Fulfillment to deliver tailored solutions.
  • Handle customer communications with professionalism and efficiency.
  • Support team goals and contribute to achieving KPIs and customer satisfaction.
  • Perform additional duties as assigned by leadership.
What We're Looking For
  • Degree/Diploma in Business or related field.
  • 1–2 years of customer service experience in a cross-functional environment.
  • Proficient in SAP (Sales & Distribution) and Salesforce.
  • Strong understanding of supply chain processes.
  • Excellent communication and relationship-building skills.
  • Self-motivated, organized, and culturally adaptable.
What You'll Get from Us
  • We promote from within and support your learning with mentoring, training, and access to global opportunities.
  • You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
  • We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
  • You'll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they're worth asking about—we think they're pretty great.
Ready to Make a Difference?

If this role excites you, we'd love to hear from you Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000people, serving customers in more than 100 countries through a global footprint of 95 factories.

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