Customer Service Representative

3 weeks ago

Quezon City, National Capital Region, Philippines Newstel Worldwide Full time

About The Role

We are seeking a highly experienced and professional Customer Support Representative with exceptional English and French communication skills, proven call center expertise, and a strong sense of integrity. This is a fully remote role that requires a self-motivated, reliable individual who consistently demonstrates proactive behavior, empathy, and professionalism in every customer interaction.

Responsibilities
  • Deliver outstanding customer service via phone, chat, and email.
  • Handle customer inquiries, concerns, and requests with efficiency, empathy, and professionalism.
  • Provide support with account management, technical troubleshooting, order processing, and other service-related tasks based on account assignment.
  • Maintain up-to-date knowledge of company products, services, and procedures to ensure accurate information is shared with customers.
  • Ensure timely resolution of customer issues in alignment with service level agreements (SLAs).
  • Accurately document customer interactions and update records in the system.
  • Adhere to company policies, standard operating procedures, and quality standards in every interaction.
Required Qualifications & Skills
  • BPO experience is an advantage
  • Must be able to understand and speak French
  • Exceptional English communication skills — both written and verbal — with strong grammar and clarity.
  • Strong empathy and active listening skills, with the ability to understand and resolve customer concerns effectively.
  • Proven ability to work towards defined performance KPIs and consistently meet or exceed targets.
  • High level of professionalism, integrity, and accountability in a remote work setting.
  • Technologically proficient; able to navigate multiple systems and tools with ease.
  • Educational background: High School Graduate (Old Curriculum), SHS Graduate, Vocational/Associate Degree, or College Graduate/undergraduate.
  • Must have own pc/laptop (min of core i3 latest gen and 8GB RAM) and good internet connection.
Preferred Traits
  • Proactive, solutions-oriented mindset.
  • Demonstrates initiative and a genuine commitment to customer satisfaction.
  • Comfortable working independently and managing time effectively in a remote environment.
Hiring Process
  • HR to Screen Applicants
  • Initial Requirements submission
  • Assessment (20-30 minutes)
  • Initial Interview (30 minutes)
  • Final Interview (30-60 minutes)
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Consumer Services

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