Specialist - Technical Support

3 days ago

Manila, National Capital Region, Philippines Okada Manila Full time
HR Supervisor | Recruitment Operations | Shared Services Hiring | Talent Acquisition & Process Optimization
Responsibilities
  • Network Support
    • Troubleshoot and resolve network issues including LAN, WAN, Wi-Fi, and VPN.
    • Configure and maintain network hardware such as routers, switches, and firewalls.
    • Monitor network performance and ensure network security and connectivity.
  • Database Support
    • Provide support for database-related issues, ensuring database performance, integrity, and security.
    • Perform routine maintenance tasks such as backups, updates, and patching.
    • Assist in database design, development, and optimization as required.
  • System Support
    • Diagnose and resolve hardware and software issues on servers, desktops, and other devices.
    • Ensure regular maintenance and updates of operating systems and applications.
    • Respond to and resolve technical incidents and service requests in a timely manner.
    • Document incidents, solutions, and maintain accurate records in the incident management system.
    • Escalate complex issues to third-level support or external vendors when necessary.
    • Investigating and assessing root causes of incidents.
  • Customer Service
    • Provide excellent customer service and support to all resort staff, ensuring minimal disruption to business operations.
    • Communicate effectively with end-users to understand and resolve their technical issues.
  • Compliance and Security
    • Assist in implementing and maintaining security protocols to protect sensitive information.
    • Participate in audits and provide necessary documentation as required.
    • Assist in the planning and execution of IT projects.
    • Collaborate with cross-functional teams to implement new technologies and upgrades.
    • Provide technical support and expertise during project deployments.
    Job Specifications
    • Educational Requirement: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
    • Experience Requirement: Minimum of 3 years of experience in a technical support role, preferably in a casino or hospitality environment. Proven experience with basic network, database, and system administration.
    • Skills and Attributes
      • Leadership Skills: Excellent analytical and problem-solving skills; strong communication and interpersonal skills; ability to work independently and as part of a team; customer-focused with a strong service orientation.
      • Technical Skills: Strong knowledge of networking protocols, database management systems, and operating systems; proficiency in troubleshooting hardware and software issues.
      • Other Qualifications: Relevant certifications such as CompTIA Network+, CCNA, Microsoft Certified Systems Administrator (MCSA), or equivalent are preferred.
      Details
      • Seniority level: Mid-Senior level
      • Employment type: Full-time
      • Job function: Information Technology
      • Industries: Information Services

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