Retention Manager

2 weeks ago


Manila, National Capital Region, Philippines Pelicen Incorporated Full time

Posted 2 months ago and deadline of application is on 4 Feb

Job Description

A Retention Manager is responsible for managing the assigned accounts and performing all client retention activities, which includes account replenishment, assessment and evaluation, and market updates.

Duties and Responsibilities:

  • Maintain active status of all assigned clients
  • Promote account strength maintenance
  • Upsell the company offers and services
  • Educate clients on techniques and strategies
  • Develop and execute customer retention and growth strategies
  • Work closely with sales teams to drive upsell opportunities and expand customer portfolio
  • Update clients on market events and trends for possible profit and opportunities
  • Ensure adherence of clients to compliance and other regulatory requirements in retention to their account activities.
Minimum Qualifications
  • At least 6 months to 1 year experience in a customer success role
  • Customer retention, retention strategies, and analytical skills
  • Strong communication and customer service abilities
  • Strong sales experience is a MUST
  • Exceptional knowledge in the market, including Forex, CFDs, and Commodities
Perks and Benefits
  • Special Leave Benefits for Women
  • Paid Holidays
  • Medical / Health Insurance
  • Performance Bonus
  • Life Insurance
  • Maternity & Paternity Leave
About Pelicen Inc.

Pelicen is passionate about delivering the highest service excellence and establishing the most solid benchmarks for business operation and corporate governance. We create innovative solutions, which deliver compelling outsourcing services, creating value for shareholders, clients, and employees, whilst maintaining a broad commitment to the environment and society.

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