Real Time Monitoring Specialist

Job DescriptionThe Real Time Operations Specialist is responsible for managing real-time floor activities, including schedule adherence, shrinkage, and breaks. This position plays a critical role in ensuring the smooth delivery of our processes.Key ResponsibilitiesReal-Time Monitoring: Continuously monitor and track real-time floor activities, including...

Duties and Responsibilities:The Workforce Analyst is responsible for monitoring and reporting real-time call traffic via a workforce management application.Conduct real-time monitoring (shift schedule and break adherence).Administer intraday changes (if needed).Make recommendations to leaders to improve productivity and compliance.Communicate identified...

Job Summary:We are seeking a highly skilled Real Time Analyst to join our team. The successful candidate will be responsible for managing employee information and agent scheduling processes, utilizing data analytics to forecast and track performance metrics, and providing real-time reporting and monitoring services to ensure seamless operations.

On-site - Manila 3-5 Yrs Exp Diploma Full-timeJob DescriptionReal-Time Analyst (RTA) is responsible for real-time monitoring, tracking, communicating, and reporting on multiple channels/lines of business, ensuring we have the correct assignment of agents as compared to the forecasted volume of incoming tasks to meet service levels.Primary Duties And...

Join Our Team as a Real Time AnalystAre you passionate about helping others and making a positive impact on people's lives? We are seeking Real Time Analysts to support a leading, multi-million-member healthcare organization serving individuals across the United States.As a Real Time Analyst, you'll be responsible for real-time management of the center...

We are a dynamic company looking for a skilled Real Time Operations Specialist to join our Customer and Player Operations team.The successful candidate will be responsible for ensuring optimal coverage throughout the day by aligning real-time data with scheduled staffing.Main ObjectivesTrack and record KPIs (e.g., average wait time, average handle time,...

Join Our Team as a Real Time AnalystAre you passionate about helping others and making a positive impact on people's lives? We are seeking Real Time Analysts to support a leading, multi-million-member healthcare organization serving individuals across the United States.As a Real Time Analyst, you'll be responsible for real-time management of the center...

We have partnered with Patrianna who are looking for a Real Time Analyst to join their teamPatrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. We are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise,...

1.Real-Time MonitoringMonitor live queues to ensure that the right number of agents are available to handle customer calls or requests.Track agents' performance metrics, such as call volume, average handling time (AHT), pick-up rate, occupancy rate, and response times.Ensure adherence to the key performance indicators (KPIs).2.Attendance Tracking & Shift...

Patrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. We are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise, adaptability, and a passion for continuous growth.Role OverviewWe are seeking a Real-Time...

Salary: 29,000php + Complete Benefits, Night Differential and 13th month payLocation: Vertis North, Quezon CityWork Setup: Onsite ReportingWork Schedule: Midshift to Night ShiftHeadcount needed: 5 Real Time AnalystsQualifications:Experience as a Real Time Analyst for 6 – 12 months or Customer Service Representative for 18 – 24 months.Experience working...

Job Summary:As a Real-Time Analyst, you will be responsible for monitoring and analyzing real-time data to ensure seamless operations, managing staffing levels to meet call volumes, and preparing daily analysis reports to track employee schedule adherence.Key Responsibilities:Monitor queue activity in real-time and analyze call volumes, busy lines, and...

Nityo Infotech Services Philippines is looking for:Positions Available:Process Trainer - 32,000Real Time Analyst - 29,000Location: Vertis North, Quezon CitySet up: Onsite reportingSchedule: Shifting (Mid-Night Shift)Qualifications:Process Trainer:2-3 years experienceExperience working in a BPO industry is a mustSolid experience in doing communications...

TDCX is seeking a Real-Time Operations Support Specialist to join our team in Manila, Philippines. As a key member of our Operations department, you will play a critical role in providing support through technology and tools to monitor contact volume traffic and identify performance exceptions requiring both short-term and longer-term attention.Collaborating...

Join Our Team as a Real Time AnalystAre you passionate about helping others and making a positive impact on people's lives? We are seeking Real Time Analysts to support a leading, multi-million-member healthcare organization serving individuals across the United States.As a Real Time Analyst, you'll be responsible for real-time management of the center...

Job OverviewWe have partnered with Bullfinch Recruitment who are looking for a Real Time Analyst to become an integral part of the Workforce Management (WFM) team within Customer and Player Operations.The primary responsibility of this role is to ensure live chat operations run smoothly and efficiently. As part of the WFM function, you will monitor workflow...

Ibex Global is currently looking for Sr. Real Time Analyst. This will be WORK ONSITE (open to be tagged on either Pasig, Silver City; Shaw, or Paranaque) and Night Shift.Job Description:The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the...

Key Responsibilities:The successful candidate will have the following responsibilities:Monitor Queues and Agent Performance: Analyze real-time data to optimize task allocations, agent schedules, and performance metrics.Reporting and Insights: Build and maintain comprehensive reports to provide actionable insights to stakeholders.Cross-Functional...

PRIMARY RESPONSIBILITIES:Manage employee information and agent scheduling processUtilize Data Analytics (Application Based) for forecast to actual (real time) view of queued items and workforce availabilityInitiate communication for workforce distribution and assignment on volume during intervalsProvide real time reporting, monitoring, and performance to SLA...

Qualifications:Bachelor's Degree in a recognized technical, engineering, scientific, managerial, business, or other discipline related to area of expertiseAt least 1 year of previous experience with data analysisAt least 2+ year Workforce Management (WFM) functions experience preferredAmenable to work onsite in Eastwood, Quezon CityAmenable to work in...