Quality Assurance Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Manages the software quality assurance functions to enable the effective development and implementation of testing programs that ensure all systems meet minimum organization standards and end-user requirements through manual and automated testing programs. Administers change control process for zero defect system development. Develops quality standards for company products and oversees the development and execution of test plans and analysis of test results.

What Part Will You Play?

• • Help shape and implement the company's QA processes and strategies.

  • Ensure applications released to Production are stable and adequately supported

  • Champion Agile best practices for the team.

  • Monitor all QA activities, test results, defects, root cause analysis and identify areas of process improvement. Implement the steps required to improve processes.

  • Ensure adequate Security testing is occurring for applications.

  • Focus on continuous QA improvements including usage of appropriate testing tools and test automation.

  • Be an escalation point for all matters related to testing and quality assurance and operate as a primary point of contact for the QA teams.

  • Gather and present testing metrics and testing activities for the projects to key stakeholders.

  • Ensure the proper usage of the available tools to gain the maximum benefit of QA efforts.

  • Manage the hardware (terminals, test cards, tools. etc.) needs for the team

  • Conduct and prepare feasibility estimates, budgets, and schedules.

  • Develop and manage relationships with internal customers and providers; work to minimize and/or resolve conflicts.

  • Ensure quality by evaluating designs, test results, development quality standards and overall project deliverables to requirements.

  • Manage the career development, performance management, pay determination, and communication processes for the team.

  • Interview candidates and make hiring recommendations.

  • Demonstrate flexibility when faced with changing requirements, needs, and business objectives.

  • Test Automation framework, Hands on experience in test scripts troubleshooting, framework analysis, development code reviews and bringing in best practices to overall test automation process

What Are We Looking For in This Role?

Experience

• Bachelors' degree in business or technical discipline

• 3+ years of payments experience required

• Experience with AgileCentral/Rally/Jira

• Experience with Agile methodologies

• Experience in both manual and automation testing required

• Excellent knowledge of all phases of the project process with a focus on QA

What Are Our Desired Skills and Capabilities?

Skills/Abilities

• Ability to manage others and provide leadership to the team

• Ability to organize tasks and exhibit initiative in determining shifting priorities on projects

• Excellent interpersonal, organizational, customer service, presentation, and communication skills

• Ability to interact diplomatically with a variety of individuals on all levels

• Strong leadership skills

• Exhibits energy, strong desire to achieve, appropriately high dedication level

• Experience with Google Suite

• Collaborates with Product lead, Dev Lead & other customer teams to achieve project goals

• Experience in estimating & managing multiple manual & automation projects in parallel

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.

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