Manager

Ready to shape the future of work?
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions address companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions, we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager, Invoice to Cash (Collections)

In this role, we are looking for a B2B Collections Manager, whose objective is to support and guide team leads from an operational, analytical, and tactical standpoint, by handling stakeholder requests, solving their questions, auditing activities, running reports, maintaining files, and leading continuous improvement initiatives.

Responsibilities

1. Manage floor coverage in a team environment to drive performance
2. Provide support, instruction, and mentoring to a team of 2-3 front-line managers
3. Actively pursue initiatives that aid team members in achieving individual and team KPIs
4. Work with the Supervisor to identify and address performance and developmental opportunities
5. Foster a collaborative team environment respecting diversity
6. Coordinate daily schedules with Supervisor and set mentor activities
7. Provide non-critical quality feedback (Call Quality exposure)
8. Conduct effective meetings with internal and external stakeholders
9. Promote and drive performance blitzes & contests
10. Establish and maintain effective relationships with peers and partners to optimize client relationships
11. Serve as the first point of contact for customer calls
12. Help develop agents to be self-sufficient
13. Share ideas to improve team performance and morale

Qualifications we seek in youMinimum qualifications

• Expertise in B2B Collections Operations and Leadership Management, understanding the complete Order to Cash cycle
• Understanding of dispute management and collaboration with teams
• Experience in B2B collections / OTC
• Proven ability to lead a team of 30+ employees
• Excellent communication skills
• Ability to prioritize across multiple teams/clients
• Strong analytical skills to interpret data and drive actions
• Energy and motivation to drive performance, productivity, and growth
• Great interpersonal skills
• Self-motivated and independent worker
• Lean mindset
• Effective presentation and influencing skills

Preferred qualifications

• College graduate, preferably in Commerce
• Problem-solving skills
• Experience in account management and planning, with ability to gain client buy-in
• Experience with LEAN and Six Sigma methodologies
• Ability to work under pressure in a fast-paced environment
• Strong organization and attention to detail
• Excellent communication skills, both verbal and written
• Strategic thinking and results orientation
• Focus on process improvement
• Ability to build and maintain customer relationships
• Proficiency in managing multiple systems and priorities
• Strong collaboration and negotiation skills

Why join Genpact?

• Lead in AI, automation, and digital innovation
• Make an impact by solving real business challenges
• Accelerate your career with hands-on experience and mentorship
• Work with a diverse team of problem-solvers
• Enjoy a values-driven culture based on integrity and inclusion

Join us at Genpact to build your future. We are an Equal Opportunity Employer and do not charge fees for job applications. Be aware of scams that ask for payment or equipment to apply.

#J-18808-Ljbffr

---