Technical Support Engineer,

4 weeks ago

Manila, National Capital Region, Philippines Trilogy Full time
Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Join to apply for the Technical Support Engineer, Trilogy (Remote) - $60,000/year USD role at Trilogy.

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This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $30.00/hr

Job Responsibilities
  • Analyze complex tickets escalated by AI systems, apply human expertise to areas where AI falls short, and improve the AI system accordingly.
What You Will Not Be Doing
  • Taking two months to ramp up; you will be expected to learn multiple products within the first month.
  • Relying heavily on managers for help; self-unblocking skills are essential.
Key Responsibilities
  • Integrate technical expertise and AI capabilities to deliver exceptional customer support, focusing on complex issues beyond AI's current scope.
Basic Requirements
  • At least 4 years of experience in a technical customer support or engineering role.
  • Proficiency with generative AI tools, automation workflows, and custom GPTs; research-only experience is insufficient.
About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for top talent, technological innovation, and incubating new businesses. Our focus is on simple, customer-facing designs and modern cloud-based solutions. Join us to be part of a great team, do impactful work, and grow your career.

Position Details

This is a full-time, long-term position (40 hours/week). The role is immediately available, and employment is through an independent contractor agreement with Crossover. Compensation is $30/hour, totaling approximately $60,000/year, paid weekly. For more info, visit www.crossover.com/help-and-faqs.

Additional Details
  • Seniority Level: Associate
  • Employment Type: Full-time
  • Job Functions: Engineering, IT, Customer Service
  • Industries: Software Development, IT Services, Telecommunications

Apply now if interested. We look forward to connecting

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