End User Content Specialist

4 weeks ago

Pasig, National Capital Region, Philippines Comcast Business Full time
End User Content Specialist (Hybrid / Night shift)

Job Summary: Responsible for creation and maintenance of end user documentation. Converts technical and/or complicated information into clear, concise documents appropriate for various target audiences. Works with Development, Quality Assurance and Feature Owners to produce a wide variety of technical publications including instructional materials, technical manuals and product documentation for use by business end users.

Responsibilities
  • Interviews subject matter experts and technical staff to collect information, prepare written text, and coordinate layout and organization.
  • Reviews, critiques, and edits documentation including design documents, programmer notes and system overviews. The ability to transcribe recordings of software demonstrations is key. Must be able to manage multiple projects while hitting deadlines.
  • Maintenance of internal documentation library, providing and/or coordinating special documentation services as required, and oversight of special projects.
  • Maintain strong organizational and project management skills and excellent writing and editing skills.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedules and overtime as necessary.
  • Other duties and responsibilities as assigned.
Qualifications
  • Education: Bachelor's Degree (preferred; Comcast may consider applicants with relevant coursework and experience or extensive related professional experience).
  • Relevant Work Experience: 0-2 Years
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Project Management and Product Management
Industries
  • IT Services and IT Consulting, Technology, Information and Internet, and Telecommunications

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Please visit the compensation and benefits summary on our careers site for more details.


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