Operations Team Manager

4 days ago

Davao City, Davao, Philippines beBeeLeader Full time ₱35,000 - ₱38,000
Job Title

As a leader in our operations team, you will play a crucial role in driving performance and ensuring seamless day-to-day activities.

You will oversee a group of professionals, monitor key performance indicators (KPIs), provide regular coaching, and implement improvement strategies as needed.

  • Team Supervision – Lead and support daily activities of assigned professionals.
  • KPI Oversight – Monitor and evaluate team and individual KPIs across assigned campaigns.
  • Coaching & Development – Conduct one-on-one sessions to deliver feedback, resolve performance gaps, and identify growth opportunities.
  • Training & Onboarding – Support new hires with necessary training and tools to succeed.
  • Performance Management – Create and execute Performance Improvement Plans (PIPs) for underperforming team members.
  • Quality Monitoring – Review customer interactions to ensure compliance with company standards and procedures.
  • Issue Resolution – Manage escalations and ensure timely, effective resolution of customer concerns.
  • Reporting – Generate and present reports on team performance, trends, and actionable insights.
  • Team Engagement – Foster a collaborative and inclusive team culture focused on motivation and productivity.
  • Process Enhancement – Recommend and implement process improvements to boost efficiency and service delivery.
Requirements
  • Bachelor's degree or equivalent experience.
  • Minimum of 3 years in a leadership or supervisory role within a contact center.
  • In-depth knowledge of contact center operations and performance metrics.
  • Strong communication and interpersonal skills; proven ability to coach and lead.
  • Demonstrated success in improving performance and meeting KPI goals.
  • Ability to manage multiple tasks and adapt in a dynamic environment.
  • Proficient in contact center tools and performance tracking software.
  • Analytical mindset with strong problem-solving abilities.
  • High standard of customer service and quality focus.
  • Willingness to work flexible shifts, including evenings, weekends, and holidays.
What We Offer

We believe that every person has the potential to grow and succeed. Our organization is committed to creating an environment that supports personal and professional development.

We offer a competitive compensation package, including:

  • Day 1 HMO.
  • Competitive base pay with incentives and allowances.
  • Payment of all statutory government benefits.
  • 25 days of annual paid leave.
  • 13th month pay.
  • Onsite medical support.
  • Skills and training development programs.
  • Employee Engagement Events.
  • Employee Referral Program.

  • Operations Team Manager

    6 days ago

    Davao City, Davao, Philippines beBee Careers Full time ₱1,200,000 - ₱1,400,000

    **Job Title:** Operations Team ManagerThis role is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through adequate coaching, motivation and accountability.The team leader must effectively monitor and maintain the work and attendance standards of the call center associates in...

  • Team Manager

    1 week ago

    Davao City, Davao, Philippines IBEX Global Solutions Full time ₱800,000 - ₱1,200,000 per year

    The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. DUTIES AND RESPONSIBILITIES:Provides direction and guidance to guarantee consistent achievement of key performance metrics Achieves,...

  • Team Manager

    1 week ago

    Davao City, Davao, Philippines ibex Full time ₱600,000 - ₱1,200,000 per year

    TheTeam Manageris responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.ResponsibilitiesDUTIES AND RESPONSIBILITIES:Provides direction and guidance to guarantee consistent achievement of key performance...

  • Team Manager

    2 weeks ago

    Davao City, Davao, Philippines Ibex Full time

    OverviewThe Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.ResponsibilitiesDUTIES AND RESPONSIBILITIES:Provides direction and guidance to guarantee consistent achievement of key performance...

  • Team Manager

    5 days ago

    Davao City, Davao, Philippines ibex Full time

    OverviewThe Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.ResponsibilitiesProvides direction and guidance to guarantee consistent achievement of key performance metricsAchieves, measures,...

  • Team Manager

    1 week ago

    Davao City, Davao, Philippines IBEX Global Full time ₱500,000 - ₱1,000,000 per year

    OverviewResponsibilitiesDUTIES AND RESPONSIBILITIES:Provides direction and guidance to guarantee consistent achievement of key performance metrics Achieves, measures, reports and communicates metric goal attainment for assigned team Ensures accurate and timely communication of client and campaign issues to Manager Site Operations Consistently achieves...

  • Team Manager

    1 week ago

    Davao City, Davao, Philippines Sutherland Full time $40,000 - $80,000 per year

    About SutherlandAt Sutherland, we fuse human ingenuity with the power of advanced technologies—AI, automation, cloud, and analytics—to drive measurable results for some of the world's most recognizable brands.With over 200 patented innovations, we don't just support digital transformation—we create it. By combining operational excellence with...

  • Team Manager

    21 hours ago

    Davao City, Davao, Philippines Amazon Full time ₱1,500,000 - ₱2,500,000 per year

    Job SummaryAre you are passionate about driving process improvement and motivating a team of driven, customer-obsessed associates and team leads? Do you love to analyze systemic issues and implement solutions to challenging problems? If you answered yes to both these questions we have the career for youA Team Manager sets the vision and culture of their...

  • Team Manager

    1 week ago

    Davao City, Davao, Philippines Sutherland Full time $40,000 - $60,000 per year

    Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. ...

  • Team Manager

    2 weeks ago

    Davao City, Davao, Philippines Sutherland Full time

    Company DescriptionAbout SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've created...