Team Coordinator

2 days ago

Davao City, Davao, Philippines beBeeLeadership Full time ₱2,500 - ₱4,500
Job Title

Team Coordinator.

About the Role

The Team Manager plays a pivotal role in driving team success by managing, motivating, and coordinating activities to achieve defined objectives and service levels. Ensuring calls are handled professionally is paramount. They direct and guide team members to consistently meet key performance metrics. This includes achieving, measuring, reporting, and communicating metric goal attainment for assigned teams.

The Team Manager maintains accurate and timely communication of client and campaign issues to the Manager Site Operations. They achieve goals for call monitoring and scores for assigned technical support agents. Cultivating agent growth through coaching, mentoring, and development opportunities is also essential. The Team Manager monitors and resolves performance, behavior, and attendance issues using prescribed performance management techniques.

Maintaining current employee records for direct reports is a critical responsibility. Serving as a Subject Matter Expert is also necessary. Evaluating training needs for subordinates ensures they have the skills required to perform their job duties effectively. Modifying operations under the supervision of Operations Manager to meet service level agreements is an ongoing task. Resolving escalated customer issues requires strong communication and problem-solving skills.

Responsibilities
  1. Directs and guides team members to consistently meet key performance metrics.
  2. Achieves, measures, reports, and communicates metric goal attainment for assigned teams.
  3. Maintains accurate and timely communication of client and campaign issues to the Manager Site Operations.
  4. Achieves goals for call monitoring and scores for assigned technical support agents.
  5. Cultivates agent growth through coaching, mentoring, and development opportunities.
  6. Monitors and resolves performance, behavior, and attendance issues using prescribed performance management techniques.
  7. Maintains current employee records for direct reports.
  8. Serves as a Subject Matter Expert.
  9. Evaluates training needs for subordinates.
  10. Modifies operations under supervision of Operations Manager to meet service level agreements.
  11. Resolves escalated customer issues.
RequirementsKnowledge
  • Up-to-date management skills and understanding of employee motivation.
  • Familiarity with key performance indicators and ability to drive appropriate behavior.
Skills
  • Excellent oral and written communication skills.
  • Strong leadership, coaching, and interpersonal skills.
  • Good analytical and problem-solving abilities.
  • Ability to work effectively in a team environment.
Abilities
  • Possesses excellent coaching and performance management skills.
  • Show willingness to take on new challenges and lead by example.
  • Ability to adapt to changing environments.
  • Motivates and encourages team members.
  • Maintains high standards of customer service.
  • Works independently and collaboratively in a team.
  • Thrives in a fast-paced environment.
Qualifications
  • At least 1 year experience in a related field.
  • At least 1 year experience as a supervisor.

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