Licensed Civil Engineer

1 week ago

Cabanatuan City, Central Luzon, Philippines Veraequinox Full time
Overview

We are excited to invite you to join our dynamic customer service team at Vera Equinox. As a Vera Equinox Customer Service Representative, you will be vital in providing exceptional service to our valued customers. Our team is dedicated to ensuring customer satisfaction through prompt responses, accurate information, and effective problem-solving. We are looking for individuals who are passionate about helping others and committed to delivering outstanding service.

  • Customer Relationship
  • Personal Evolution
  • Autonomy
  • Administrative Work
  • Technical Expertise
Responsibilities
  • Handling customer inquiries and complaints via phone, email, and chat
  • Providing product information and assistance
  • Processing orders and returns
  • Resolving customer disputes
  • Upselling and cross-selling products and services
Must Have
  • Excellent communication skills, both verbal and written
  • Strong problem-solving and decision-making abilities
  • Ability to work well under pressure and meet deadlines
  • Customer-oriented mindset with a passion for helping others
  • Proficiency in using customer relationship management (CRM) software
Nice to Have
  • Experience in writing online content
  • Google Ads and Facebook Ads experience
What We Offer

Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company. Several activities are organized throughout the year, such as weekly sports sessions, team building events, monthly drinks, and much more.

A full-time position. Attractive salary package.


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