Service Officer

1 week ago

Sorsogon, Bicol, Philippines RCBC Full time
Overview

Service Officer at RCBC – One Bonifacio High Street location. Responsible for branch operations support, compliance with policies and regulations, and delivering excellent customer service.

Responsibilities
  • Ensures strict implementation and consistent compliance with the Bank's policies and procedures, BSP/AML regulations and other external regulatory rules. Supports business objectives through excellent customer service delivery and service-related initiatives geared towards total customer satisfaction.
  • Supports the Service Manager in managing branch operations with focus on vault/ATM cash level, vault operations and tellering functions.
  • Ensures BC compliance to all regulatory and internal policies and procedures.
  • Analyzes and executes service tasks geared towards increasing deposits, fees and revenues from bank products, cross-selling referrals, and other business initiatives.
  • Responsible for managing the risk area with the goal of eliminating errors, lapses, irregularities that could result in reputational, monetary, and other risks or financial losses.
  • Supports the Service Manager in achieving the Business Center service standards by providing excellent service, fast turnaround time and error-free processing for total client satisfaction.
  • Manages and ensures that all productivity and administrative matters are within the set guidelines, policies, budgets, and limits.
  • Coaches and mentors Service Associates to ensure that BC associates are trained properly in accordance with management expectations.
Qualifications
  • At least a 4-year degree with a discipline in business or a service industry-oriented field.
  • Extensive knowledge in bank policies and procedures for branch operations.
  • An advantage if with sales/marketing experience in a bank.
  • Ability to stay focused, organized, and resilient under stress.
Job details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Finance and Customer Service
  • Industries: Banking

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