Sales Support Coordinator

1 week ago


Taguig, National Capital Region, Philippines Acclime Full time

Acclime Taguig, National Capital Region, Philippines

1 day ago Be among the first 25 applicants

Registered Psychometrician | HR Associate in Acclime Philippines

KEY RESPONSIBILITIES:

  • Acting as the first point of contact between incoming web enquiries and Acclime
  • Responding to web enquiries via professional email communication
  • Identifying and assessing clients' and customers' needs
  • Preparing necessary documents and information for Acclime Group Sales and each business unit as required
  • Qualifying and triaging inbound web enquiries for services in Asia.
  • Working closely with Acclime Group Sales to provide support with sales administration, lead generation, and marketing activities.
  • Collaborating with colleagues across 16 markets globally, using digital tools such as Teams, HubSpot, and Ignition to provide fast, streamlined support
  • Conducting research into prospective clients attending events for Acclime Group Sales, and supporting Acclime Group Sales with outreach to prospects in advance of such events
  • Ensure accurate client information, service type, and target market data are captured and entered into HubSpot correctly by providing system administration support.
  • Responsible for reviewing and analyzing documentation for new client accounts, with a particular focus on ensuring compliance with regulatory requirements.
  • This role involves collecting, validating, and verifying (Know Your Client) KYC documentation, maintaining accurate and up-to-date electronic client records, and coordinating with relevant teams to obtain any additional required documentation.
  • This position is critical in supporting the company's client onboarding processes and ensuring adherence to internal policies and external regulations.

QUALIFICATIONS:

  • At least 2 years of experience in a similar B2B sales and/or client relations role.
  • Experience in outbound call/cold calling.
  • High level of computer literacy, with experience in cloud-based software solutions, particularly Office 365 and remote working tools.
  • Experience with CRM systems is essential; advanced knowledge of cloud-based CRM software like HubSpot preferred.
  • Strong organizational skills, with the ability to manage competing priorities, plan workload, maintain attention to detail, and meet deadlines
  • High-level written communication skills, with the ability to prepare, review, and edit client/partner correspondence and proposals in an appropriate style
  • High attention to detail, with a diligent and friendly personality and a strong focus on customer service
  • Ability to work effectively in a remote, unsupervised, and independent capacity, with the ability to work independently with minimal direction
  • Ability to conduct in-depth research into prospective clients, and coordinate meeting requests for Group Sales team members attending events
  • Comfortable working across different time zones, organizing your workload accordingly, and tailoring your approach to meet international partners' and clients' requirements
  • Experience in the professional services, consulting, or business support industry is highly desired.
Seniority level

Not Applicable

Employment type

Full-time

Job function

Sales, Marketing, and Administrative

Industries

Business Consulting and Services

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