Scheduler

4 weeks ago

Cebu City, Central Visayas, Philippines Staff4Me Full time

We are looking for a highly organized and people-oriented Home Care Scheduler to coordinate caregiver assignments, manage scheduling changes, and keep operations running smoothly.

Responsibilities:


• Manage day-to-day caregiver scheduling to ensure all client shifts are covered.


• Respond quickly to last-minute schedule changes, call-outs, or client needs by arranging appropriate coverage.


• Maintain accurate records of all caregiver assignments, shifts, and availability using scheduling software (preferably WellSky).
• Communicate with caregivers and clients regularly to confirm schedules and address concerns.


• Answer calls from virtual assistant companies or marketers attempting to reach a referral point of contact, and route or document those inquiries accordingly. (Shared responsibility with recruiter)


• Gather and log contact information for potential referral sources (e.g., hospitals, rehab centers) identified through outside marketing efforts, so the office can follow up on referral outreach.


• Take detailed notes from calls and interactions to ensure seamless follow-up by others on the team when needed.


• Maintain a positive, professional tone with clients, staff, and referral partners at all times.


• Support onboarding efforts by helping new caregivers understand their schedule and first shifts.

Skills Required:


• Excellent communication skills – outgoing, friendly, and professional.


• Strong attention to detail and ability to take thorough notes.


• Able to multitask and stay calm in a fast-paced environment.


• Familiarity with scheduling systems; WellSky experience is a plus.


• Tech-savvy and comfortable with phones, email, and cloud-based software.


• 1+year of Scheduling or similar experience.


• Experience handling inbound calls and managing multiple priorities is essential.

Shift Schedule: Monday - Friday 8:00 a.m. - 6:00 p.m. EST

Location: On site (JY Square Cebu City)

Job Type: Full-Time

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