Quality Analyst

7 days ago


Davao City, Davao, Philippines Manulife Full time

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.

Why choose Manulife?

  • Competitive Salary packages and performance bonuses

  • Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

  • Retirement savings benefit

  • Rewarding culture that values wellness and well-being

  • Performance Bonus

  • Global network of industry experts

  • Extensive training resources

Job Description:

We're looking for a Quality Analyst - AML Alert Review Team to join our Integrated Compliance Services team at MBPS. In this role, you will be responsible for conducting quality checks and serving as the process expert for the team, supporting the ICS First Line Team Leader and Manager in executing strategic initiatives of the function.

Key Responsibilities:

  • Performing Quality Checking for Transaction Monitoring and Bridger Name Scanning

  • Serve as a process expert and handle escalations in a timely manner.

  • Providing training and preparing process documents for new hires.

  • Providing performance coaching and process calibration.

  • Reviewing, collecting, and summarizing monthly quality control and volume reports.

  • Leading work improvement initiatives or a task force within an area of specialty whose impact may span beyond own team.

  • Serving as back-up on team's ad hoc tasks and daily alerts.

Business Supported:

  • Asia – Vietnam, Indonesia AJMI, and Hong Kong IFP

Qualifications:

  • Professional Experience and Education: Minimum of 2 years' experience in finance, insurance operations, or compliance-related work, with a Bachelor's degree or equivalent combination of education and experience.

  • Quality Assurance Expertise: Experience in performing quality checks for transaction monitoring and name scanning, and handling escalations efficiently.

  • Training and Development: Ability to provide training, prepare process documentation for new hires, and offer performance coaching and process calibration.

  • Communication and Analytical Skills: Strong written and verbal communication skills, solid analytical and problem-solving abilities, and proficiency in using Microsoft Office tools.

  • Leadership and Initiative: Capable of leading work improvement initiatives or task forces that impact teams beyond their own, and serving as a backup for ad hoc tasks and daily alerts.

Working Arrangement: Hybrid

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