Process Improvement Analyst

6 days ago


Davao City, Davao, Philippines Sutherland Full time
Job Summary

Sutherland is recruiting a Quality Analyst to join our team.

  • The Quality Analyst is responsible for evaluating customer transactions to ensure accuracy and consistency in information provided to customers.
  • The key focus is on scrutinizing transactions to guarantee compliance with required processes and guidelines, driving KPI performance above critical goals, and completing assigned transaction evaluations.
  • The Quality Analyst attends internal and external calibration sessions as assigned.

Responsibilities:

  • Ensure customer satisfaction through exceptional service quality.
  • Maintain open and effective communication with clients and team members.
  • Deliver timely and accurate reports to management.
  • Develop and implement strategies to drive business growth.

Qualifications:

  • At least six months' experience in process transformation.
  • Proficient in MS Office and able to work in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Experience in Quality Assurance within an Insurance Claims program.

What We Offer:

We provide a supportive work environment and opportunities for career advancement.



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